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2.1 Based on 121 reviews
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  • Customers like
    • Selection 3
    • Showroom possibilities 2
    • Warranty service 2
  • Customers don't like
    • Terrible customer service 20
    • Misinformed us 15
    • Misinformation 13
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No one told me my bed was nonrefundable and exchangeable after only 30 days. I despise the bed and want to return it. They offered no options. This is a terrible company no wonder everyone is buying elsewhere. i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i... Read more

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Ordered $250 worth of sheets and you'd think it would be pretty straightforward.... well, you would be wrong! the owner was a web order and it looks like everything was going well I even got a FedEx tracking number as the ticket was created. After about two weeks of waiting with no delivery ( despite the fact that they promise delivery within seven business days) I made a phone call to the abysmal customer service line. I asked to speak with... Read more

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  • From mobile
  • Jul 14
  • #882461

So disgusted dissatisfied with sleepys and the fact that they take my money but more than 3weeks to refund and still haven't received it back

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  • From mobile
  • Jul 11
  • #880314

Worst experience I ever had not satisfied with purchase called corporate office a few times with no results buyer beware here

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Purchased a mattress and box spring and gel pillow on Monday evening. We were told we told to pick up on Wednesday. After making arrangements for pick up and switching beds at home, we went to pick up mattress. The wrong mattress was ordered. We were told to come back next Wednesday. We asked for the mattress to be delivered at their cost. The DM named Matt, said NO and cancelled our order without trying to make us an offer. He said they... Read more

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I purchased a Beautyrest mattress this past Memorial Day and chose to finance with them for 6 months. My salesman had no idea how to do the application and needed help from another salesperson. This took a very long time. He also never suggested to me that I might need a low profile boxspring or that in order to validate my warranty I needed center supports for my wood framed bed. Never asked me about my frame. The delivery came with a full... Read more

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I was so excited when the salesman told me that the floor models were on sale. I'd seen the posters in the store and on TV advertising a year financing with no interest. He said he was checking to see if I could be approved but the screens I was signing with no text provided were actually me signing up for a credit card with 29% interest (Is that even legal?) and 6 months instead of 12 months to pay. I should have asked to see the forms I was... Read more

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Buying the mattress was easy and quick. But when a part of it caved in a month later and I submitted a claim on the warranty, the experience became a horrible one. I spent more than $1,700 on a mattress and box spring in January. Now I'm told that the warranty was voided because my mattress was not properly supported (I have a normal bed frame) and that there was a stain on it. I don't see any stains on it. When the warranty claim employee came... Read more

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Firstly, we removed my old boxspring because it had to be taken out of my apartment via the balcony as it could not fit in the stairwell to be taken down the stairs. Sleepy's would only remove it via tradition ways. I totally understood and took care of that removal myself. When the delivery men finally arrived late due to a truck problem, they seemed to be questioning who lived in my apartment when they asked how the boxspring was removed. I... Read more

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