Sleepys Complaints and Reviews

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Sleepys
Main address: 175 Central Avenue South 11714 Bethpage New York
For price quotes, sales, and customer service, , http://www.sleepys.com/webapp/wcs/stores/servlet/ContactView?storeId=10551
  • 187+4 mobile complaints
  • $170K claimed losses
  • $866 average
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  • Mar 13
  • Ex Employees
  • Judge Process
  • 3
  • 3
  • 264

Late 2014 my 3 year tenure at Sleepy's ended abruptly as it does with most Sleepy's employees sooner or later. What it comes down to is that some people are better suited to be thieves than others. Sleepy's the self proclaimed mattress professionals claim they make the world a better place to sleep". This claim by the way couldn't be further from the truth... Here is a dirty little secret... you... Read more

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  • Oct 09
  • Furniture and Decor
  • Woburn, Massachusetts
  • Defective Mattress
  • 1
  • 1
  • 54

What began as a great experience with dealing with sales people in the store we bought our mattress soon turned into a back wrenching and terrible experience. Back in Feb 2014 we purchased Beautyrest Mattress set and were very pleased with the sales man and were excited to get our new mattress. An initial issue upon delivery (Uneven edging) was quickly resolved with a replacement mattress... Read more

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  • Oct 07
  • Furniture and Decor
  • Valley Stream, New York
  • Mattress Warranty
  • 22

i had bought 3 sets of mattress from sleepys. since the day i brought them i have been having a problem with them. The inspection guy came the report he wrote was not accurate and this and that does not qualify with our warranty policy. I am truly upset and they should not have a warranty policy. when u go into the store they are all friendly and nice and make a SALE and later when u have a... Read more

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  • Oct 04
  • Furniture and Decor
  • Deer Park, Illinois
  • Incomplete Order Delivery
  • 1
  • 1
  • 44

Ordered mattress and boxspring. Received a call that the order was in the Deer Park, IL store. Went to pick it up - guess what only the box spring was there. For our inconvenience they said they would deliver free of charge. Someone from Sleepys was supposed to call 30 minutes prior to arrival. Driver called, said he was in the driveway. Went to the house within 15 minutes. We had the... Read more

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  • Sep 30
  • Furniture and Decor
  • Malden, Massachusetts
  • Mattress Return Policy
  • 1
  • 1
  • 62

I bought a King Matress from Sleepy's partially on the basis of the good warranty offer: if the mattress would sag more than 10% of it's height they would replace it. Over $2500 bucks for a nice Sleep To Live unit. Needless to say, one side of the bed collapsed, quite literally, from something like a foot tall to about 6 inches. The internal wall just fell apart. We contacted the warranty group... Read more

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  • Sep 27
  • Furniture and Decor
  • Falmouth, Massachusetts
  • Mattress Warranty
  • 2
  • 2
  • 59

Bought a mattress and box spring in 2008 for our summer home from Sleepy's in Falmouth, MA. Noticed after one year a bump in the middle that has progressively gotten worse. Bare in mind that we use that mattress maybe 45 nights a year. Finally in 2014 my wife nagged me into addressing the issue. Long story short, visited the store, discussed the issue, was told they no longer carry that... Read more

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  • Sep 25
  • Furniture and Decor
  • New York City, New York
  • Mattress
  • 1
  • 1
  • 57

I AM TRULY ANGRY AT SLEEPY'S. I recently purchased a mattress at the store on 5th Av, only to learn, on the delivery date, the salesperson charged me also for a box spring. When the delivery men came to my new apartment, on Sept 12, they unloaded a mattress and a box spring. I automatically told them I did not purchase a box spring to please take it back. They explained it was in the invoice. I... Read more

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  • Sep 22
  • Furniture and Decor
  • Northbridge, Massachusetts
  • Mattress Warranty
  • 54

Bought 3 mattresses 20 months ago spending more than two thousand dollars. The one of the three a queen carolina mattress guild, plush natures sleep has a large hump in the middle and the sides where me and my wife sleep have wholes that don't even allow us to turn. I was certain that they would change the mattress but I didn't know that the whole examination thing is really a scam. They didn't... Read more

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  • Sep 16
  • Customer Service
  • Manchester Township, New Jersey
  • Refund Refusal
  • 50

Hello, I am extremely disappointed with your customer service fee. Back in June we purchased a mattress from you. It was defective and we just had a warranty exchange completed. In crediting back our account, you failed to credit $107 which was a delivery fee. I called this morning to ask you to credit the fee. I was told this was against policy. Why should I pay a fee for a defective item? It is... Read more

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  • Sep 09
  • Furniture and Decor
  • Boston, Massachusetts
  • Mattress Delivery
  • 1
  • 1
  • 49

I ordered a mattress and split box spring online and patiently waited to receive a call to schedule the delivery. When I never received that call, I decided to call Sleepy's myself. I was told 10 different stories within 10 minutes on the phone with customer service. My payment wasn't confirmed, my billing information wasn't correct, the box spring wasn't in stock, they could ship it the 14th,... Read more

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  • Sep 05
  • Furniture and Decor
  • Mattress Delivery
  • 2
  • 2
  • 60

When I was finally brought to the brink and yelling into the phone "I did my job! I came into your store, tried out your mattresses, paid the money and provided the information you needed for the Certificate of Insurance for the delivery! YOU didn't do YOUR job! It's not my problem WHY the information supposedly entered by your salesperson regarding the delivery wasn't in your computer! And why... Read more

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