1.6
  • Showroom possibilities1 votes
  • Terrible customer service6 votes
  • Salesman lied to us5 votes
  • Misinformation4 votes
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  • Mar 13, 2014
  • Employees and Ex-employees
  • Judge Process
  • 12
  • 12
  • 1109
  • REVIEW RATING 5/5

Late 2014 my 3 year tenure at Sleepy's ended abruptly as it does with most Sleepy's employees sooner or later. What it comes down to is that some people are better suited to be thieves than others. Sleepy's the self proclaimed mattress professionals claim they make the world a better place to sleep". This claim by the way couldn't be further from the truth... Here is a dirty little secret... you... Read more

Was this review helpful? 27 8

  • 1 day ago
  • Furniture and Decor
  • Chicago, Illinois
  • 7
  • REVIEW RATING 3/5

I have never experienced such horrible customer service from anywhere in my life. It just saddens me, honestly. I was supposed to receive a $300 gift card ' about 6 weeks after my Tempur Pedic mattress purchase on black Friday. It is now February and I just now received my ''voucher'. Also, I bought a $4,000 bed. And I don't have the choose to a VISA gift card. I was told by 3 different salesmen... Read more

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  • Jan 28
  • Furniture and Decor
  • Manchester, New Hampshire
  • King Mattress
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

I purchased one of Sleepy's top of the line king mattresses paid near $2200 about 5 years ago, I was told at the time that this mattress has a 20-year warranty against sagging. Well here I am now 5 years later the mattress is sagging in the middle. When I called the store I purchased it at I was told "no problem we will take care of it" and they sent out someone to look at it and take pictures.... Read more

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  • Jan 27
  • Furniture and Decor
  • Mount Pleasant, South Carolina
  • Mattress
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

DO NOT ever shop at Sleepys. They will NOT honor a warranty on your mattress. We bought a $2,200+ mattress in 2011 and were told it had a 20 year warranty with no pro rated reduction in value. If the mattress started to sink, it was full replacement. The mattress has a low spot of almost 2". We contacted Sleepys, and were told that there was nothing they could do. They said because we had... Read more

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  • Jan 25
  • Furniture and Decor
  • Washington, District Of Columbia
  • King Size Mattress
  • 11
  • REVIEW RATING 4/5

I purchased a king size mattress from the Sleepy's on Jefferson Davis Highway in Alexandria on August 23rd, 2014 for $770.11. I explained to the salesman at that time that the most important thing I needed in a mattress was for it not to sag, as I have a pinched sciatic nerve which becomes extremely aggravated when I lie down on a surface that sinks down. He sold us the Carolina Mattress Guild... Read more

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  • Jan 24
  • Furniture and Decor
  • East Northport, New York
  • Mattress
  • 14
  • REVIEW RATING 4/5

Purchased two top of the line mattress. Both are sagging horribly less than two years into use. I have been given the run around by the customer service dept. Then they sent me an at home kit that required me to disassemble my bed and lift the extremely heavy mattress off the bed to photo under it. I followed instructions and sent in all information. Including pictures of the bowl that is... Read more

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100% FULL

  • Jan 21
  • Furniture and Decor
  • Swampscott, Massachusetts
  • Mattress
  • 1
  • 1
  • 167
  • REVIEW RATING 5/5
Sleepys - Expensive mattress sags so much, I rolled out of bed.
1 of 2

I paid $1,600 for my mattress in November of 2012. After eight miserable months, it was so uneven that I rolled out of bed (see photos of my hands). I phoned the next day to take advantage of the 20-year warranty. They said a "mattress inspector" had to test it to see if it was defective. They said it was fine. I kept switching sides, lying on it diagonally and occasionally on a tiny strip in... Read more

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  • Jan 18
  • Furniture and Decor
  • Williamsburg, Virginia
  • Mattress
  • 5
  • 5
  • 51
  • REVIEW RATING 5/5

We bought $3000 king set 3 years ago for weekend home knowing we would use it when we moved down 1 year later. We moved as planned. 2 years later, my 120lb wife had a signifcant hole on her side of the mattress. None on my side @ 150lbs. Sleepys solution was a simplistic measuring system which required us to flip the mattress. They did not care that we are in our late 60's, recoverying from my... Read more

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  • Jan 06
  • Furniture and Decor
  • Randolph, Massachusetts
  • Mattress
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

Bought three mattresses from these JERKS in three years basically because they kept wearing out. I weigh 170 and my wife 135 so we are not exactly putting a lot of pressure on these things Their mattresses are ***! On this third transaction, the "district manager" we were served by was grossly overweight yet began to lecture me on fitness......... Financed the last one. All of their... Read more

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  • Jan 01
  • Furniture and Decor
  • Chicago, Illinois
  • Tempurpedic Bed
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

I will try to make this relatively short but either way, you will want to read this. My husband and I purchased a Tempurpedic from Sleepy's at an unbelievable price. When we received our bed, it was very, I mean very soft and non-conforming, like it was already broken in. This was vastly different from the bed in the store, that should clearly have more wear than our brand new bed. We thought... Read more

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  • Dec 25, 2014
  • Furniture and Decor
  • Manchester, New Hampshire
  • Adjustable Bed
  • 1
  • 1
  • 126
  • REVIEW RATING 4/5

STAY AWAY!! They took advantage of my 85 year old parents - sold them a $3,000 bed with all the bells and whistles and said that they could return the bed within 120 days if they didn't like it. Two days after receiving it, my mother called and said they wanted to return it. They were told, "oh no, we can't take it back, you signed a contract." Taking legal action. The delivery people were very... Read more

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