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1.5
  • Customers like
    • Showroom possibilities1
    • Corporate customer service1
    • Selection1
  • Customers don't like
    • Terrible customer service17
    • Misinformed us11
    • Misinformation11

  • Jul 24
  • Furniture and Decor
  • Schenectady, New York
  • Twin Mattress
  • 1
  • 1
  • 39
  • REVIEW RATING 4/5

My 21 year old daughter and I visited a Sleepy's to purchase a twin mattress for her for college. The salesman brought us over to a $2900. mattress. He didn't ask how much I wanted to spend, but when I told him I only wanted to spend $500 for a twin mattress he became nastier than he already was and waved his hand over toward a day bed stating "that's the only thing in your price range" and... Read more

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  • Jul 22
  • Furniture and Decor
  • Lemoyne, Pennsylvania
  • Furniture
  • 1
  • 1
  • 14
  • REVIEW RATING 5/5

A part was on backorder, so they changed our delivery date without letting us know. The actual day of delivery, the driver called at 12 to deliver when my timeframe was 5-9. Then called again at 4 letting me know that they were sitting outside of my house. Im at work the driver called me at 5:01 and i couldnt answer, as i leave my desk at 5:02 to call back, the driver immediately sends my call to... Read more

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  • Jul 21
  • Furniture and Decor
  • Warminster, Pennsylvania
  • Mattress
  • 1
  • 1
  • 23
  • REVIEW RATING 5/5

We went to the store and selected one of their pricier mattresses and agreed on next day delivery. The next day they delivered a mattress and it didn't feel right. We looked up the model number and it was the wrong mattress. They delivered their cheapest mattress instead. When we called they said they didn't have the mattress we ordered in stock so somebody must have just put a different one on... Read more

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  • Jul 17
  • Furniture and Decor
  • Manchester, New Hampshire
  • Mattress
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

This is my 3rd mattress from Sleepy's. 1st one too hard second one was defective as well as the one I have now. Have only had mattress about 6 months and my side is already sagging. So tired of this can't get a comfortable nights sleep. Have to deal with them tomorrow. Just want my $ back. Will go to Sam's club and pick one up. They charge way too much for their merchandise Read more

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  • Jul 17
  • Furniture and Decor
  • West New York, New Jersey
  • Sleepys King Size Mattress
  • 4
  • 4
  • 27
  • REVIEW RATING 5/5

We had ordered Sleepy's king size gel based mattress on 20th of June. Firstly they rescheduled our delivery date to 7th July as the mattress was out of stock. Then the problems started with the certificate of insurance. We had sent them a sample COI and send details strictly as per that. Till date they have made mistakes and not sent the correct COI as a result I have had to re-schedule my... Read more

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  • Jul 15
  • Furniture and Decor
  • Wappingers Falls, New York
  • Simmons Beautyrest Legend Mattress
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

During the 7/4/15 half price sale, I found a twin mattress I wanted for $79.99. The shipping charge was also $79.99. I felt that $159.98 for the mattress and shipping was excessive. I called customer service and they said "too bad". I was also informed that the mattress I wanted is not for daily use, only for temporary or periodic use. Luckily, I was able to find a better mattress at a... Read more

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  • Jul 12
  • Furniture and Decor
  • Schenectady, New York
  • Mattress
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

My experience with the overall company and the store in Niskayuna, NY, in particular, have been incredibly subpar. If I could rate it using a negative amount of stars, I would. There is no customer service, only salesmen hoping to "pull one over" on the customer. I am now in the process of having to return my second defective mattress in the matter of six months. Both mattresses, within the... Read more

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  • Jul 11
  • Furniture and Decor
  • Bridgeport, Pennsylvania
  • Sleepys Mattress
  • 5
  • 5
  • 159
  • REVIEW RATING 5/5

I bought a mattress on 7/5/2015 from Sleepy's it was to be delivered on 7/10/2015 and paid for them to take the other mattress away. When the delivery man came he refused to take the mattress we paid to have removed and wouldn't give us a reason so we told him to take the we bought back. I called the store and CS and was told he told them it was dirty and unsanitary. I was outraged. I went to... Read more

Was this review helpful? 1 0

  • Jul 10
  • Furniture and Decor
  • Slatington, Pennsylvania
  • King Size Mattress
  • 1
  • 1
  • 31
  • REVIEW RATING 5/5

Bought a $4000.00 king set. It was good for about 2 yrs (was supposedly 20 yr mattress). It started sagging. Called customer service, they sent a guy out, measured it, deemed it junk. Bed discontinued, picked out an American made one (10 yr mattress and now also a discontinued model). Now, just over 1 yr sagging again. We are not large people either. We also work alot of hours and don't spend as... Read more

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  • Jul 09
  • Furniture and Decor
  • New York, New York
  • Mattress
  • 1
  • 1
  • 15
  • REVIEW RATING 5/5

The sales girl gave me no info j came in with a walker she sees me looking at hard beds and adds no input . Blew 5000 on a *** bad and they ruined my brand bre deck bringing it in . They wint swap it it's been 10 months but due to negligent sakes people with no knowledge they should accommodate . I'll never buy here again and I bought all my beds here in the past Read more

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