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1.4 Based on 94 reviews Compare to others
  • Customers like
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    • Terrible customer service 19
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  • Sleepys
  • Jan 31
  • #781161

Purchased a king size bed from sleepy's in December 2014. Paid around 1500.00 for this bed and it's already sagging where i sleep. I am just an average size person. I highly recommend you choose another place to purchase a bed. Very dissatisfied!! Add comment

We bought a mattress a year ago, it turned into a saggy one a month ago. Inspector came and 'approved' that we can exchange our mattress and got a store credit. Went to the store again with back pain and bought a better mattress, paid a ton of money! and the guys came to pick up the mattress, guess what? oh there's a tiny stain, we have to call someone.. they went down and took off. About stain:... Read more

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I contacted SLEEPYS because mattress sagged .They send me a kit took pictures follow instructions to the letter. Send pictures to quality control area. After a couple of days got call that mattress was defected but that the frame was the wrong one. After having mattress for only one year and spending 1500.00 for mattress. SLEEPYS doesn't stand by their word, to give you customer care when you... Read more

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Had a delivery scheduled and they changed it without speaking to me. After being on the phone for nearly two hours I finally spoke to a manager that guaranteed delivery on the original scheduled day. Mattress didn't show. After several more phone calls was told the mattress was not on the truck for delivery. This is just the tip of the poor service. Was lied to by multiple people and am... Read more

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To sleepys and BBB I am a handicap woman who purchased a Sleep Haven Brittany Foam Queen Mattress which cost $1704.25 on 12/7/15. After two week sleeping on the bed i have noticed a sunken in the area where i sleep. I weight 160lbs and my height is 5'8 inches. I contacted sleepy and they offered to send me a kit so that i can measure the mattress. I explained to them that i am handicap and my... Read more

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Paid more than 4k for supposed best bed, snapping sound every time you got on the bed. The pillow top sagged within a few months ( persons weighing 160/ 140) Warranty called upon, rep came to share the sag had to be 2 inches, and the snapping meant the bed was coming apart. However, there was a stain on the bed from spilled water, the sag did not meet 2 inches, and the spill cancelled out the... Read more

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I am looking to buy an adjustable bed and queen size mattress. The showroom I went to on Baltimore Pike off of North Ave was empty. I told the salesman what I was looking for. He took me over to a Serta which is what I want gave me the remote and left me. Then came back & asked if I needed help with the remote. I said I'm just pricing right now can you write down the price on a business card... Read more

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Resolved

After purchasing a mattress within a year it became suggy and bumpy. Understand that this happens but didn't mind cause I had warranty on it I contact Sleepys. They sent a rep to my home and check the mattress. They approved a 700$ credit. So far so good. At the Time I couldn't afford a new mattress so I waited a little bit. After a few months I visit a location just to find out that the credit... Read more

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I bought a mattress set online through sleepys online on Friday January 8 2016 at 5pm I was scheduled for delivery Monday Jan 11 2016 between 11am and 3 pm !!! Saturday I got a knock at my door when I opened it no one was there !!! So I went outside to investigate upon my surprise there was a full serta set brand new in box also a Serra pillow top set also new couldn't put my hand on it wondering... Read more

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: We purchased a new Beautyrest Legend mattress from Sleepy's August 25, 2015. We were having back and hip pain with the mattress that we currently had and wanted a new mattress to help with that. The mattress was delivered and we slept on it approx a week and it just did not feel like the one that we had laid on in the store. We called the manager of the store from whom we made the purchase and... Read more

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