1.5
  • Showroom possibilities1 votes
  • Terrible customer service9 votes
  • Salesman lied to us6 votes
  • Misinformation6 votes
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  • Mar 13, 2014
  • Employees and Ex-employees
  • Judge Process
  • 14
  • 14
  • 1389
  • REVIEW RATING 5/5

Late 2014 my 3 year tenure at Sleepy's ended abruptly as it does with most Sleepy's employees sooner or later. What it comes down to is that some people are better suited to be thieves than others. Sleepy's the self proclaimed mattress professionals claim they make the world a better place to sleep". This claim by the way couldn't be further from the truth... Here is a dirty little secret... you... Read more

Was this review helpful? 31 8

  • Feb 27
  • Furniture and Decor
  • Box Spring
  • 2
  • 2
  • 15
  • REVIEW RATING 4/5

Sleepy's denied my warranty claim for a box spring with cracked wood in a little over 2 years. I was told it was because of my bed frame. Note that I had a perfectly good box spring for 8 years on the same frame with no issues. When I went to purchase a new mattress I was told by sales associate I had to purchase mattress/box spring set to have a valid warranty. I specifically asked if there... Read more

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  • Feb 24
  • Furniture and Decor
  • Berwick, Pennsylvania
  • Mattress
  • 1
  • 1
  • 27
  • REVIEW RATING 3/5

The mattress was $1273.76 and the box spring $226.23. It's like sleeping in a valley. Both my husband and I roll to the middle and it's like climbing a hill trying to get out of it. They won't replace the mattress, only the box spring. If we accept that and the problem persists they won't do anything else. They refuse to send someone to the house to actually see this mattress. We believe someone... Read more

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  • From mobile
  • Sleepys
  • Feb 22
  • by anonymous
  • #598899

3 years ago we purchased a series 400 Sleepys mattress set from Dleepys in Bel Air Md. This the WORST set I have ever owned, it has not held up at all, it has two "dips" where we lay and you cannot flip it because it has a topper on I r side only. We spin it every 3 months but it doesn't help! $2600 down the drain, we will never ever but from Sleepys again! Add comment

  • Feb 22
  • Furniture and Decor
  • Bridgeport, Connecticut
  • Mattress
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

I cannot make this story up. I give Sleepy's one star because at least they let me (for a $150 fee) return a bed that wasn't working out for me after 120 days. The highlights, so as not to bore you with all the details: -spent 2 hours in store to pick out new bed, but manager couldn't help me because he was by himself and closing a $6k bed deal. No problem, i went back again. -decided on a bed... Read more

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  • From mobile
  • Sleepys
  • Feb 13
  • by anonymous
  • #594579
1 of 2

I had brought this bed not to long ago and they whole fabric had came off only because it has a stain they will give me my warranty I had paid 3,000 for this bed for this? I will keep complaining until I get a mattress back this was a waste of my money and time Add comment

  • From mobile
  • Sleepys
  • Feb 10
  • by anonymous
  • #593043

The mattresshave a big hole on the center Add comment

  • Feb 09
  • Furniture and Decor
  • Montvale, New Jersey
  • Mattress
  • 1
  • 1
  • 27
  • REVIEW RATING 3/5

They did not honor their warranty. They lied about what could be done to rectify their defective latex mattresses that disintegrate from the inside CAUSING the sleeper to feel as if they are lying in a deep ditch. Every day I would wake up with mattress associated aches and pains. I contacted the CEO and got no response. Their no response attitude shows me that they do not care or have any... Read more

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  • Feb 06
  • Furniture and Decor
  • Kingston, Pennsylvania
  • Coolsense Mattress
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

I would like to state that this may be the worst company that i have ever dealt with to start. Let me begin at the beginning...... First, i purchased a CoolSense mattress that was terrible and failed within days of delivery. My back had never hurt so bad. So, when i called customer service to ask about a warranty, a lady named Henrietta told me that the warranty was only a few days past the 21... Read more

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  • Jan 30
  • Furniture and Decor
  • Chicago, Illinois
  • Gift Card
  • 42
  • REVIEW RATING 3/5

I have never experienced such horrible customer service from anywhere in my life. It just saddens me, honestly. I was supposed to receive a $300 gift card ' about 6 weeks after my Tempur Pedic mattress purchase on black Friday. It is now February and I just now received my ''voucher'. Also, I bought a $4,000 bed. And I don't have the choose to a VISA gift card. I was told by 3 different salesmen... Read more

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  • Jan 28
  • Furniture and Decor
  • Manchester, New Hampshire
  • King Mattress
  • 3
  • 3
  • 83
  • REVIEW RATING 4/5

I purchased one of Sleepy's top of the line king mattresses paid near $2200 about 5 years ago, I was told at the time that this mattress has a 20-year warranty against sagging. Well here I am now 5 years later the mattress is sagging in the middle. When I called the store I purchased it at I was told "no problem we will take care of it" and they sent out someone to look at it and take pictures.... Read more

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