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  • 1.5
    • Customers like
      • Showroom possibilities2
      • Selection2
      • Sales people i worked with - they were true advocates1
    • Customers don't like
      • Terrible customer service18
      • Misinformed us13
      • Misinformation11

    • 7 hours ago
    • Furniture and Decor
    • Astoria, New York
    • 2

    Day number 2 that me and my wife sleep on the floor, no thanks to Sleezy 's. We brought an adjustable queen size base and bed Saturday 8/29/15 to be delivered on Sunday the next day. Sunday night my bed and base arrive, the delivery guy came up the stairs and told me that I can get only the mattress not the base because I live on the second floor and that I it takes three guys to deliver the base... Read more

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    • 14 hours ago
    • Furniture and Decor
    • Hackensack, New Jersey

    Customer service does not exist. The delivery hour window just goes out the window. Woke up at 6 for a 7-11 delivery and its 4pm and no delivery. I wanted to return a box spring without it being delivered so I called Sleepy's customer service and they gave me a bad attitude and a nasty 'That's never going to happen'. Should never trust their garuntees as well as their delivery times. I payed for... Read more

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    • From mobile
    • Sleepys
    • 2 days ago
    • by anonymous
    • #691636

    Terrible cusomer sevice, playing with clients Add comment

    • Aug 26
    • Furniture and Decor
    • Brooklyn, New York
    • 1
    • 1
    • 41
    • REVIEW RATING 5/5

    There still aren't many reviews for this bed so I figured I'd give mine. As newlyweds, my husband and I purchased this bed from a local Sleepy's through the help of a zealous and convincing associate.The rep. described the bed as being one of the best beds in store for back and neck aches, also stating that it would be good for side sleepers; and perfect start for me & my husband's new life... Read more

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    • Aug 25
    • Furniture and Decor
    • Sleepys
    • 2
    • 2
    • 26
    • REVIEW RATING 5/5

    Please note that this has NOTHING to do with the sales folks that work in the store where I purchased my bed. They have been helpful and compassionate. This has to do with 1800SLEEPYS corporate. I purchased an adjustable bed with a mattress. I am not disappointed with the adjustable base - but the mattress is not right. I am a post-op spine surgical patient and a clinician. You know when you... Read more

    Was this review helpful? 1 0

    • Aug 18
    • Furniture and Decor
    • New York, New York
    • Mattress
    • 1
    • 1
    • 61
    • REVIEW RATING 5/5

    I thought I bought a "high end", pillow top Dr Breus mattress thru Sleepys approx 3 years ago. The sale, delivery all one would expect from the self proclaimed mattress professionals. Very good. But what I bought was complete junk! And for that reason the company is out of business. BUT…. Fear not, Sleepy's issued the warranty!?!?! ISSUE: This mattress completely caved in the center. One... Read more

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    • Aug 15
    • Furniture and Decor
    • Charlotte, North Carolina
    • Queen Size Bed
    • 1
    • 1
    • 56
    • REVIEW RATING 4/5

    Buyer's BEWARE!!!! Never again will I purchase merchandise from Sleepy's. This organization believes in passing the blame on each other. For instance the store associate say that he can't do anything because Sleepy's Mgmt has to approve a refund. The first frame that I paid $89.99 for was a bust. On August 12, I called to inform a Customer Rep that my frame was damaged due to several scratches... Read more

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    • Aug 14
    • Furniture and Decor
    • Groveland, Massachusetts
    • 1
    • 1
    • 17
    • REVIEW RATING 4/5

    Shocker.... After multiple calls and not return call I emailed here left a review and someone said they would return my call and no one did. Surprise suprise! Read more

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    • Aug 11
    • Furniture and Decor
    • Groveland, Massachusetts
    • Sleepys Mattress
    • 1
    • 1
    • 7
    • REVIEW RATING 4/5

    I bought a mattress and was sent o another store to get a box spring 45 minutes away and did not get any help with box spring from there when I was assured I would be assisted. Then I got the wrong box spring when I got home and had it set up realized it was way to high! 3 feet off the ground and had to jump up into bed. After calling costumer service three times and getting no call back after... Read more

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    • Aug 10
    • Furniture and Decor
    • Manassas, Virginia
    • Simmons Beautyrest Bed Frame
    • 1
    • 1
    • 37
    • REVIEW RATING 5/5

    They promise you a mechanized bed frame with mattress. You pay premium for the mattress saying 30 day return policy. Mechanized bed frame doesn't fit, is noisy, creates lumps, is too high for plush top mattress (I have to climb on it), and there is NO return of mechanized bed base. They want you to keep it 21 days, then you have a week to return, but they are only going to exchange top mattress.... Read more

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