Sleepys Complaints and Reviews

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Sleepys
Main address: 175 Central Avenue South 11714 Bethpage New York
For price quotes, sales, and customer service, , http://www.sleepys.com/webapp/wcs/stores/servlet/ContactView?storeId=10551
  • 175+4 mobile complaints
  • $160K claimed losses
  • $873 average
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  • Aug 30
  • Furniture and Decor
  • Trial Period
  • 1
  • 1
  • 23

First, the trial period that sleepy's office appears to be a manner to solicit additional funds from consumers. In order to take advantage of this so called trial period, you have to return the mattress within 21 days, but you can't get a refund. You have to make another purchase of equal of greater value (is this a true trial period). Everyone knows that it is virtually impossible to find... Read more

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  • Aug 22
  • Furniture and Decor
  • Concord, New Hampshire
  • Unhelpful Salesperson
  • 2
  • 2
  • 73

The sales person was no help at all after I explained what I was looking for. We tried many beds and became rather overwhelmed. After making a selection the sales person never mentioned that it might be too hard. After only a few days we returned it and bought a more expensive model. Once again the sales person knew what we were looking for and once again we choose the wrong one. We returned this... Read more

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  • Aug 22
  • Furniture and Decor
  • Foam Mattress
  • 18

Sleepys salesman says that the mattress on the show room floor is what I ordered. but the king size Options 8 in show room measures a full 8" the one I got measures just under 7" I complained and said I want what I saw on the show room floors full 8" mattress. to no avail! They would only allow me to return it for a $165 fee. and I would be able to use the original spent on a new mattress.... Read more

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  • Aug 12
  • Furniture and Decor
  • Westminster, Maryland
  • Defective Mattress
  • 1
  • 1
  • 105

I had my mattress for over 20 years. Nothing was wrong with it but I thought it was old and should get a new one. I purchased a beauty rest I started noticing a bunching where I sleep. Thought it was the sheet or mattress protection. It kept getting worse so I took off the sheet and protection cover it look terrible like a sagging hole. I had to wait for a mattress inspector who took... Read more

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  • Aug 10
  • Furniture and Decor
  • Baltimore, Maryland
  • Mattress
  • 2
  • 2
  • 76

I'm not too familiar with mattress stores, and being in Baltimore for the first time, I decided to pick the one I had nearest to my new home. A gentleman named Paul "helped me" pick my mattress. At first he seemed nice, but once I told him my budget (college budget around 300-400), he didn't seem like he wanted to help me at all. I said I wanted something simple and easy to use and affordable... Read more

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  • Aug 09
  • Furniture and Decor
  • Smithtown, New York
  • Mattress Replacement
  • 33

In 2012 Sleepy's was kind enough to work with us to replace our defective Dr. Breus mattress. It's now 2014 and the new mattress... a My Side mattress... is just as bad as the Dr. Breus. (See Sleepys - Beware of the Dr. Breus bed!) If I sit on the bottom where my feet go, it barely sinks. I sit in the middle of the side, it sinks so that the mattress on either side of my legs is nearly at... Read more

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  • Aug 02
  • Household Services
  • Mount Vernon, New York
  • Scratched Floor
  • 52

They delivered a new mattress with metal adjustable frame. I had a week old new wood floor. They didn't put anything down and gouged my new floor in a couple spots. I kicked the delivery guys out and finished it myself. When I called sleepy they said I had to deal with the delivery company. They were no help. The delivery company wanted to give me $100... I tried multiple times but sleepy was... Read more

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  • Jul 29
  • Furniture and Decor
  • Undelivered Order
  • 1
  • 1
  • 47

Sleepy's 100 promise says it is fast and convenient. Trusting in that, I placed an order for sheets on July 15th and they charged my credit card July 16th. On July 17th, I received a message from customer service noting that my sheets wouldn't arrive until the end of July, and asking if I still wanted to proceed. Yes. Then on on July 29, a customer service representative again contacted me by... Read more

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  • Jul 21
  • Furniture and Decor
  • Branford, Connecticut
  • Saging Mattress
  • 66

Originally posted here on July 2, 2011: http://www.goodbed.com/mattress-store/sleepys-branford-ct-06405/ Purchased the Nature's Rest from Sleepy's for ~2K. It had a high rating for being hypoallergenic. My wife and I noticed saging within the first 2 months (my wife and I's combined weight is 325 lbs.). By around the 3 month mark, it had 2+ inch depressions. Replaced it for an 'equal or greater'... Read more

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  • Jul 17
  • Furniture and Decor
  • Matress Order Cancellation
  • 39

I purchased a twin box and mattress on a Saturday was told it would be in Wednesday a phone call would be made for pick up. Wednesday I was busy went to pick up Thursday to a locked store and note on the door be back in 1/2 hr. I waited. Come to find out box spring was back ordered so I asked to cancel. Not only wasn't I called I went out of my way to wait and it was kind of a hassle to get... Read more

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