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2.1 Based on 125 reviews
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  • Customers like
    • Selection 4
    • Showroom possibilities 2
    • Warranty service 2
  • Customers don't like
    • Terrible customer service 20
    • Misinformed us 15
    • Misinformation 13

ATTENTION ALL SLEEPY'S CUSTOMERS: This is the clause in the warranty that they are using so as not to honor the warranty: Mattresses or foundations displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens or other substances that could cause injury. They harbor on the words "stains or soil" and selectively choose to ignore the rest. However, mine would qualify as nothing more... Read more

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Bought a posturepedic plush mattress. They had specials with a free spring box, we were moving and didn't oder the bed yet so since it was for free we decided to take it just in case but we never needed it.+ very nice sales man gave us "free mattress protector"I paid 800$ for it, 2 weeks later my husband finds the same mattress for 350$ on walmart. Read more

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Bought a tempurpedic bed in late june and was told to give it a minimum of 30 days to "break it in". After about 50 days I truly do not like it and won't even sleep on it anymore. Tempurpedic has a 90 day return policy. Its been almost a week and several escalations, still no resolution or refund! Every person says wait 24 to 48 hours. I am moving and so not want to take that painful bed with me, i want the $3000 I paid for it back. I am better... Read more

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Sleepy's delivered my twin sized mattress with an XL twin sized box spring. This was irritating, to say the least, but one mix up isn't awful. I had to wait another full week for the correct sized box spring to come in stock. No problem, right? Well, today they were supposed to exchange the box springs. First, they say it's going to arrive 8-12. It's a quarter 'till 12 and they call, still saying they're 30 minutes away. They tell me what... Read more

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  • From mobile
  • Jul 28
  • #890061

Ordered mattress and box springs. Took day off from work and waited 10 hours for delivery. Driver lied that he came to address. Despite calls to delivery driver it was a NO show. Totally unreliable service. Hiring a lawyer. Total BS service. DO NOT BUY their product unless you want to waste your time with a bunch of trolls!!!

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No one told me my bed was nonrefundable and exchangeable after only 30 days. I despise the bed and want to return it. They offered no options. This is a terrible company no wonder everyone is buying elsewhere. i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i have no more words i... Read more

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Ordered $250 worth of sheets and you'd think it would be pretty straightforward.... well, you would be wrong! the owner was a web order and it looks like everything was going well I even got a FedEx tracking number as the ticket was created. After about two weeks of waiting with no delivery ( despite the fact that they promise delivery within seven business days) I made a phone call to the abysmal customer service line. I asked to speak with... Read more

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  • From mobile
  • Jul 14
  • #882461

So disgusted dissatisfied with sleepys and the fact that they take my money but more than 3weeks to refund and still haven't received it back

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  • From mobile
  • Jul 11
  • #880314

Worst experience I ever had not satisfied with purchase called corporate office a few times with no results buyer beware here

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