Company has verified representatives

This company is subscribed to our free business plan and has users who act on its behalf.

1.5
Submit ›
  • Customers like
    • Showroom possibilities1
    • Corporate customer service1
  • Customers don't like
    • Terrible customer service15
    • Misinformation11
    • Misinformed us10

  • May 24
  • Furniture and Decor
  • Ashburn, Virginia
  • Mattress
  • 47
  • REVIEW RATING 3/5

I bought a mattress at Sleepy's in Colonial Heights, a year ago last December. Horrible mistake! We paid Sleepy's to deliver the mattress. The moving truck arrived and the two men could not speak English! My husband showed them the way and pointed at pictures on the stairwell to be careful of. We have a long table on the landing and fortunately we have removed everything to be on the safe... Read more

Was this review helpful? 0 1

  • May 11
  • Furniture and Decor
  • Salem, New Hampshire
  • Box Spring
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

"MATTRESS PROFESSIONALS" ,,, I THINK NOT! BOUGHT MY MATTRESS, BOX SPRING & FRAME FROM SLEEPYS AND THE BUTTONS CAME OUT OF THE PILLOW TOP CAUSING IT TO BULGE ON ONE SIDE. CALLED TO HAVE IT WARRANTEED ANT THE CSR TOLD ME I HAD TO DISASSEMBLE IT,, TAKE MEASUREMENTS, TAKE PICTURES AND SEND THEM TO YOU BEFORE A CLAIM COULD BE INITIATED. IT IS CLEAR TO ME THAT ALL THE FIERY HOOPS I HAVE TO JUMP... Read more

Was this review helpful? 1 0

  • Apr 20
  • Furniture and Decor
  • Stamford, Connecticut
  • Mattress Replacement
  • 2
  • 2
  • 80
  • REVIEW RATING 5/5

Sleepys Beauty Mattress, poor quality ripped the first month we go it. Just holding the handle very lightly and it ripped. Sleepys admit the mistake but refuse to honor the warranty. We are left out with a ripped mattress, sagging. My shoulder hurts me now because the mattress is too soft. We are very disappointed with Sleepys. We should have never trust this company. They do not care about the... Read more

Was this review helpful? 2 2

  • Apr 11
  • Furniture and Decor
  • Paterson, New Jersey
  • Headboard
  • 1
  • 1
  • 64
  • REVIEW RATING 5/5

At the initial purchase, i ordered a queen-sized head board, only to remove the contents from the box and see that a headboard for a full (or maybe even a twin) sized bed had been shipped to me. So, not only was I forced to use a headboard that i had every intention to ship back (the same day that I received it), but it's not even the right size. All I wanted was a queen-sized headboard and frame... Read more

Was this review helpful? 0 0

  • Apr 10
  • Furniture and Decor
  • Spring Valley, New York
  • Queen Size Mattress
  • 2
  • 2
  • 111
  • REVIEW RATING 5/5

I bought this bed called Nature's image from sleepys because the store manager highly recommended that it was the latest and greatest and that it was ideal for me based on a test he performed in his store with a monitor screen and bed. This bed I was recommended is totally a sham. My back hurts every morning and when I sent back the inspection kit, Sleepys declined to refund, because they want a... Read more

Was this review helpful? 2 0

  • Apr 09
  • Furniture and Decor
  • Saint Albans, New York
  • Mattress
  • 2
  • 2
  • 90
  • REVIEW RATING 5/5

WORST WORST WORST CUSTOMER SERVICE. I'VE NEVER HAD TO GO THROUGH SUCH A BAD HASSLE WHEN I'M SPENDING MONEY IN A COMPANY. I PLACED MY ORDER AT A SHOWROOM AND MY DELIVERY WAS SUPPOSED TO COME IN ON APRIL 4TH. THE SALES PERSON TOLD ME THE DELIVERY GUYS WILL REMOVE THE OLD MATTRESS. SO I ASKED THE DELIVERY GUYS TO IF HE CAN REMOVE THE OLD MATTRESS SINCE. ONCE I TOLD HIM THAT, HE SAYS NO AND HE WILL... Read more

Was this review helpful? 1 0

  • Apr 06
  • Furniture and Decor
  • Sturbridge, Massachusetts
  • King Size Mattress
  • 1
  • 1
  • 109
  • REVIEW RATING 5/5

April 6, 2015 We went to the Sturbridge, Massachusetts store over the weekend shopping for a mattress that we hoped to bring home that day. The sales lady (MaryAnn?) sold us on a Kool Gel Hybrid King mattress set and top of the line protector for it. She said there was no free delivery however we could come to the store and pick it up today (Monday). I made arrangements for my boyfriend and his... Read more

Was this review helpful? 2 0

  • Mar 30
  • Furniture and Decor
  • Merrillville, Indiana
  • Plush Mattress
  • 1
  • 1
  • 61
  • REVIEW RATING 5/5

I ordered according to Sleepys' website a queen "plush" mattress. It was as hard as a brick. The mattress was a firm mattress and this is NOT what I ordered. When I complained, a similar mattress was replaced with the old one returned. The mattress is NOT plush. A reasonable person would consider a pillow top plush. The mattress I currently I have is not a firm but still very hard. When I... Read more

Was this review helpful? 1 0

  • Mar 29
  • Furniture and Decor
  • Virginia Beach, Virginia
  • Mattress
  • 3
  • 3
  • 94
  • REVIEW RATING 5/5

My wife and I worked with the Sleepys' salesperson for at least three hours to come to agreeable terms. We made a decision to purchase the mattress based on the price and terms that the salesperson presented. Sleepys is now rated as a business who pushes for the sale of its products and services by presenting bad terms and information. For Sleepys not to honor the sales agreement is pure... Read more

Was this review helpful? 0 1

Featured on Google+ ›

  • Mar 23
  • Furniture and Decor
  • Queen Size Mattress
  • 3
  • 3
  • 138
  • REVIEW RATING 5/5
Sleepys - Sent a defective mattress 3 times then charged me $175 return fee
1 of 3

I ordered a Queens sized Serta Iseries mattress and after I put it on my new frame about 2 weeks later, I realized that the mattress was about 2.5 to 3 inches short in width. I measured it and it came up to 57.5 when it should be 60. I contacted Sleepy's and was informed that they would exchange out the mattress for a new one without a problem. I asked them to make a note and measure out the... Read more

Was this review helpful? 5 0

Had an experience with Sleepys?

Write a review
Did not find what you were looking for?
 
×
You are reading about Sleepys.
Filing a new complaint about
×