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2.1 Based on 112 reviews
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  • Customers like
    • Selection 3
    • Showroom possibilities 2
    • Warranty service 2
  • Customers don't like
    • Terrible customer service 20
    • Misinformed us 15
    • Misinformation 13
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  • Sleepys
  • May 22
  • #852491

Sterns and foster $2,000 mattress set and it sags on both sides they said you need a 2inch sag befor you can return it. It's all BS. Would not recommend sleeps. Don't buy there $100 pillows either they don't hold up either. Add comment

Sleepy's comfort policy is a scam. After attempting to sleep on a new zuzu mattress for 10 days and not being able to sleep more than 3 hours a night because of sweating and pain from this mattress, I went back to exchange it. I told them I was willing to pay top dollar for any other mattress. They told me I had to wait 30 days until the manufacturers guarantee kicked in. They said the zuzu didn't qualify for the comfort policy. I have read... Read more

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Mattress was fine but then we started getting marketing emails that don't provide an unsubscribe link. Every other company has the decency to allow you to unsubscribe but not Sleepys. they don't care if you want to hear from them or not. I even chatted with them online and when I complained they just terminated the chat. Mattress was fine but then we started getting marketing emails that don't provide an unsubscribe link. Every other company... Read more

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We got the Zuzu! This bed is awful we got one delivered this past Saturday. We have not slept good since, I wake up with sore neck, shoulders, back and legs. Husband has the same problems and he has a bad back. We called customer service and no one called us back. Called them back and they had me talk to their supervisor! What a joke no help all he says is you have to keep the bed for 30 days! All we wanted to do was exchange it for a better... Read more

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Do not finance a mattress at this place. I purchased a mattress from this company, when it came time to pay the sales person introduced the sleepys credit card, it's been about a year , when suddenly one day you open the bill and you are hit with close to a thousand dollars in interest. Not only are you paying for a mattress that you called and complained about only a month old. Now you wind up paying about 60.00 a month on interest, they are... Read more

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During the month of September 2012 I purchased a mattress from the Sleepy's store on Flatbush Ave. across the street from the Kings Plaza Mall. The purchase of a new mattress was due to the fact my husband had just spent 51 consecutive days in the hospital to survive a bacteria in his blood called "sepsis". We were also made aware that my husband also had Lymphoma CLL, which is a very important point I am leading up to. I needed to make this... Read more

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During the month of September 2012 I purchased a mattress from the Sleepy's store on Flatbush Ave. across the street from the Kings Plaza Mall. The purchase of a new mattress was due to the fact my husband had just spent 51 consecutive days in the hospital to survive a bacteria in his blood called "sepsis". We were also made aware that my husband also had Lymphoma CLL, which is a very important point I am leading up to. I needed to make this... Read more

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In June of 2014 I was in desperate need to purchase a new adjustable bed with a quick delivery before my husband came home from the hospital. The mattress was purchased in Old Saybrook, CT and it cost about $6,400, I was told the mattress was guaranteed for life, anytime I would have any problems just call the store and they would take care of me. The first week of June the foot motor of the mattress would not adjust to a flat position, I... Read more

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the first customer service person i had was slower but really good to work with her name was anita at the glenville store in ny. the next day i went to confirm my order and finalize the whole thing and a employee i believe his name was Saul. he had no idea what he was doing had the worst customer skills I've seen in a log time i don't go to walmart because there quality of service is garbage and his was below that standard. then on top of that... Read more

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After spending above amount on a mattress it took four trips to my house to get the proper set up of my bed correct. This is after numerous calls to customer service, they wasted hours of my time due to incompetence and after all this time they tell me the only way they can compensate me is by sending me a new pillow of which I already purchased one for over $100, they shuffled me around after at least 12 different phone conversations, when they... Read more

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