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2.2 Based on 116 reviews
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  • Customers like
    • Selection 3
    • Showroom possibilities 2
    • Warranty service 2
  • Customers don't like
    • Terrible customer service 20
    • Misinformed us 15
    • Misinformation 13

I purchased a Beautyrest mattress this past Memorial Day and chose to finance with them for 6 months. My salesman had no idea how to do the application and needed help from another salesperson. This took a very long time. He also never suggested to me that I might need a low profile boxspring or that in order to validate my warranty I needed center supports for my wood framed bed. Never asked me about my frame. The delivery came with a full... Read more

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I was so excited when the salesman told me that the floor models were on sale. I'd seen the posters in the store and on TV advertising a year financing with no interest. He said he was checking to see if I could be approved but the screens I was signing with no text provided were actually me signing up for a credit card with 29% interest (Is that even legal?) and 6 months instead of 12 months to pay. I should have asked to see the forms I was... Read more

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Buying the mattress was easy and quick. But when a part of it caved in a month later and I submitted a claim on the warranty, the experience became a horrible one. I spent more than $1,700 on a mattress and box spring in January. Now I'm told that the warranty was voided because my mattress was not properly supported (I have a normal bed frame) and that there was a stain on it. I don't see any stains on it. When the warranty claim employee came... Read more

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Firstly, we removed my old boxspring because it had to be taken out of my apartment via the balcony as it could not fit in the stairwell to be taken down the stairs. Sleepy's would only remove it via tradition ways. I totally understood and took care of that removal myself. When the delivery men finally arrived late due to a truck problem, they seemed to be questioning who lived in my apartment when they asked how the boxspring was removed. I... Read more

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I purchased a King Size Pillow Top Sterns and Foster mattress from Sleepy's roughly a year ago. The mattress is starting to sink in the middle. When I called and notified them of this, they directed me to Mattress Marshals, which is an insanely waste of time. They send you out and kit and want you to take pictures, after you takes pictures and send them in, they reject your claim. What a huge waste of money and very poor customer service. What... Read more

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  • From mobile
  • May 22
  • #852491

Sterns and foster $2,000 mattress set and it sags on both sides they said you need a 2inch sag befor you can return it. It's all BS. Would not recommend sleeps. Don't buy there $100 pillows either they don't hold up either.

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Sleepy's comfort policy is a scam. After attempting to sleep on a new zuzu mattress for 10 days and not being able to sleep more than 3 hours a night because of sweating and pain from this mattress, I went back to exchange it. I told them I was willing to pay top dollar for any other mattress. They told me I had to wait 30 days until the manufacturers guarantee kicked in. They said the zuzu didn't qualify for the comfort policy. I have read... Read more

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Mattress was fine but then we started getting marketing emails that don't provide an unsubscribe link. Every other company has the decency to allow you to unsubscribe but not Sleepys. they don't care if you want to hear from them or not. I even chatted with them online and when I complained they just terminated the chat. Mattress was fine but then we started getting marketing emails that don't provide an unsubscribe link. Every other company... Read more

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We got the Zuzu! This bed is awful we got one delivered this past Saturday. We have not slept good since, I wake up with sore neck, shoulders, back and legs. Husband has the same problems and he has a bad back. We called customer service and no one called us back. Called them back and they had me talk to their supervisor! What a joke no help all he says is you have to keep the bed for 30 days! All we wanted to do was exchange it for a better... Read more

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Do not finance a mattress at this place. I purchased a mattress from this company, when it came time to pay the sales person introduced the sleepys credit card, it's been about a year , when suddenly one day you open the bill and you are hit with close to a thousand dollars in interest. Not only are you paying for a mattress that you called and complained about only a month old. Now you wind up paying about 60.00 a month on interest, they are... Read more

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