Sleepys Complaints and Reviews

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Sleepys
Main address: 175 Central Avenue South 11714 Bethpage New York
For price quotes, sales, and customer service, , http://www.sleepys.com/webapp/wcs/stores/servlet/ContactView?storeId=10551
  • 180+4 mobile complaints
  • $160K claimed losses
  • $850 average
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  • Sep 16
  • Customer Service
  • Manchester Township, New Jersey
  • Refund Refusal
  • 13

Hello, I am extremely disappointed with your customer service fee. Back in June we purchased a mattress from you. It was defective and we just had a warranty exchange completed. In crediting back our account, you failed to credit $107 which was a delivery fee. I called this morning to ask you to credit the fee. I was told this was against policy. Why should I pay a fee for a defective item? It is... Read more

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  • Sep 09
  • Furniture and Decor
  • Boston, Massachusetts
  • Mattress Delivery
  • 1
  • 1
  • 24

I ordered a mattress and split box spring online and patiently waited to receive a call to schedule the delivery. When I never received that call, I decided to call Sleepy's myself. I was told 10 different stories within 10 minutes on the phone with customer service. My payment wasn't confirmed, my billing information wasn't correct, the box spring wasn't in stock, they could ship it the 14th,... Read more

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  • Sep 05
  • Furniture and Decor
  • Mattress Delivery
  • 2
  • 2
  • 30

When I was finally brought to the brink and yelling into the phone "I did my job! I came into your store, tried out your mattresses, paid the money and provided the information you needed for the Certificate of Insurance for the delivery! YOU didn't do YOUR job! It's not my problem WHY the information supposedly entered by your salesperson regarding the delivery wasn't in your computer! And why... Read more

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  • Sep 04
  • Furniture and Decor
  • Ellicott City, Maryland
  • Serta Mattress Set
  • 29

I purchased I-Series 1 week ago and having back problems since. Called customer support and told I could not have mattress returned for 1 month. Stopped into local Sleepy's where I purchased and told same thing. I had to keep mattress for 1 month. I was unable to find an upgrade to my liking and looked at other options. I am very dissatisfied with Sleepy's not allowing return before 1 month.... Read more

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  • Sep 04
  • Household Services
  • Ellicott City, Maryland
  • Mattress And Bed Set
  • 16

I purchased I-Series 1 week ago and having back problems since. Called customer support and told I could not have mattress returned for 1 month. Stopped into local Sleepy's where I purchased and told same thing. I had to keep mattress for 1 month. I was unable to find an upgrade to my liking and looked at other options. I am very dissatisfied with Sleepy's not allowing return before 1 month.... Read more

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  • Aug 30
  • Furniture and Decor
  • Trial Period
  • 1
  • 1
  • 52

First, the trial period that sleepy's office appears to be a manner to solicit additional funds from consumers. In order to take advantage of this so called trial period, you have to return the mattress within 21 days, but you can't get a refund. You have to make another purchase of equal of greater value (is this a true trial period). Everyone knows that it is virtually impossible to find... Read more

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  • Aug 22
  • Furniture and Decor
  • Concord, New Hampshire
  • Unhelpful Salesperson
  • 2
  • 2
  • 93

The sales person was no help at all after I explained what I was looking for. We tried many beds and became rather overwhelmed. After making a selection the sales person never mentioned that it might be too hard. After only a few days we returned it and bought a more expensive model. Once again the sales person knew what we were looking for and once again we choose the wrong one. We returned this... Read more

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  • Aug 22
  • Furniture and Decor
  • Foam Mattress
  • 27

Sleepys salesman says that the mattress on the show room floor is what I ordered. but the king size Options 8 in show room measures a full 8" the one I got measures just under 7" I complained and said I want what I saw on the show room floors full 8" mattress. to no avail! They would only allow me to return it for a $165 fee. and I would be able to use the original spent on a new mattress.... Read more

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  • Aug 12
  • Furniture and Decor
  • Westminster, Maryland
  • Defective Mattress
  • 1
  • 1
  • 131

I had my mattress for over 20 years. Nothing was wrong with it but I thought it was old and should get a new one. I purchased a beauty rest I started noticing a bunching where I sleep. Thought it was the sheet or mattress protection. It kept getting worse so I took off the sheet and protection cover it look terrible like a sagging hole. I had to wait for a mattress inspector who took... Read more

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  • Aug 10
  • Furniture and Decor
  • Baltimore, Maryland
  • Mattress
  • 2
  • 2
  • 85

I'm not too familiar with mattress stores, and being in Baltimore for the first time, I decided to pick the one I had nearest to my new home. A gentleman named Paul "helped me" pick my mattress. At first he seemed nice, but once I told him my budget (college budget around 300-400), he didn't seem like he wanted to help me at all. I said I wanted something simple and easy to use and affordable... Read more

Was this review helpful? 2 0
 
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