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At the initial purchase, i ordered a queen-sized head board, only to remove the contents from the box and see that a headboard for a full (or maybe even a twin) sized bed had been shipped to me. So, not only was I forced to use a headboard that i had every intention to ship back (the same day that I received it), but it's not even the right size.

All I wanted was a queen-sized headboard and frame that i found on your website. I receive only the headboard, didn't want only a headboard, and immediately decided to return it. I was given several ambiguous explanations regarding the return policy. This back-and-forth took all of two months only to finally be told by a very rude customer service supervisor (the irony) that there is no return policy.

Even after all of this very annoying and stressful unprofessionalism, i decide to take my loss and use the headboard, only to find out that it isn't even the right size headboard! And your company's dismissive demeanor of this issue is something that I will never forget.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Full refund.

Location: Paterson, New Jersey

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Cathy S Oul

Good afternoon, my name is Cathy and I am a representative of Sleepys Customer Relations department. We regret any inconvenience you are currently experiencing.

We can assure you that our customers are very important to us and we are anxious to assist. ! Please email us at social@mattress.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you.

We look forward to speaking with you.

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