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Bought a king Sterns & Foster, paid $2,360.94 in Dec, 2012. Since then the bed sags where our bodies lay.

Deep contours. Contacted Mattress Marshals on June, 2015. Was told it was normal wear and I could re-summit claim in 6 months. I again tried but all my information I gave them was deleted.

I called, no reply. The bed looks and feels like an old mattress when it shouldn't be.

We bought the bed feeling good about the 25 year warrantee. We have had the bed not 4 years.

Reason of review: Warranty issue.

Monetary Loss: $2360.

Preferred solution: Let the company propose a solution.

Sleepys Cons: Warrantee.

Location: Lisbon, Connecticut

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Vivien Rxo

We're sorry to hear about your mattress and would love an opportunity to chat and help resolve this issue. Please email us at social@mattress.com with your order #, contact information, and reference case #01597770.

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