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First, the trial period that sleepy's office appears to be a manner to solicit additional funds from consumers. In order to take advantage of this so called trial period, you have to return the mattress within 21 days, but you can't get a refund.

You have to make another purchase of equal of greater value (is this a true trial period). Everyone knows that it is virtually impossible to find something of equal value so consequently you end of spending more money each time. I began my quest for mattress in September 2013 and ended up purchasing 1 queen and 2 full mattress at which time I told the associate that I had two back series and would be scheduled for a fusion in the future, so I needed mattress to accommodate these issues. She recommended the Temper-pedic memory foam even though I told her my surgeon cautioned against memory foam.

She indicated that she was the mattress professional and I should listen to her. I did, and I had to get rid of the mattress. Because of the comments made by the associate,I was allowed to swap out before the required waiting period. I got the Legend and then the Phenom based upon associate recommendations, both memory foam.

What is it with memory foam and sleepy's associates. It is almost like they get extra money or commissions for selling these type of mattresses although they are clearly not for everyone. In less than 7 months, one full was deemed defective based upon the warranty. The other full would have also been deemed defective, have it not been for a mark on the mattress.

In less than 6 months the queen had a 7/8 inch sag. (really in such a short time period. Anyway I switched the full mattress for an 1-series, which is also sagging. I will be exchanging it soon.

You have to sleep on it for 30 days. Anyway, I was allowed to do a comfort exchange for the queen, paying all additional fees to accomplish this. Fortunately for me in each transaction I purchased the Satisfaction Assurance Plus guarantee. Later I switched out the total memory foam mattress for a king sleeping beauty, euro-top mattress, and then 2 king statesman sleeping beauty after that.

Each time these mattresses were delivered, they were bent bringing them up the stairs. I kept h them out until finally someone in customer service told me to get another product in a smaller mattress because when the coils are bent they loose their support. I chose another product, the legend in July 2014. and was assured the satisfaction assurance guarantee would be transferred from the statesman to the legend the delivery of the item caused the issue.

I was told to call to make certain that it was transferred, which I did. It was confirmed to me that it was appropriately transferred. I went into Sleepy's on Monday August 25th to use my satisfaction assurance plus to get out of the memory foam mattress. After much discussion I was told by a Ms.

Sharon in customer service that because of my many exchanges (26) I would not be allowed to do another exchange or purchase the satisfaction assurance plus for me new selection. I have been scrutinizing the the satisfaction assurance plus document for over 30 minutes and cannot see any language which would justify what was told to me. Also, by my account, I have had only 7 exchanges, 2 of which was due to inappropriate recommendation of the associates in an effort to push the memory form mattress and 2 defective deliveries in which customer service had me to switch out the mattresses. I would very much appreciate being directed to the appropriate language in the satisfaction assurance plus and be provided an explanation as to why this was not disclosed in the beginning of this process.

I do not enjoy switching out mattresses, it cost quite a bit of fees to the consumer when doing so and I have encountered quite a bit.

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Cathy S Oul

Thank you for taking the time to share your recent experience with us. We regret any inconvenience you may have encountered.

We can assure you that our customers are very important to us and we are anxious to assist.

Please email us at csable@mattress.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you. We will have a specialist review your account and contact you to work towards resolution.

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