Sleepys has deceptive descriptions of their mattresses
I ordered according to Sleepys' website a queen "plush" mattress. It was as hard as a brick.
The mattress was a firm mattress and this is NOT what I ordered. When I complained, a similar mattress was replaced with the old one returned. The mattress is NOT plush. A reasonable person would consider a pillow top plush.
The mattress I currently I have is not a firm but still very hard. When I complained again, the agent stated that my body would need to get used to it! What a joke! This is not what I contracted for when I bought the mattress.
When I spoke to a supervisor "Sharon" today, she asked me what I wanted and stated that a "plush" mattress the I-series would be delivered to me for $342.40. This sounds like bait & switch to me.
I was told by Sharon that they do not refund mattresses. What a scam!
Reason of review: Not as described/ advertised.
Monetary Loss: $342.
Preferred solution: Full refund.
Sleepys Cons: Terrible customer service, Misinformation, Misinformed us.
Location: Merrillville, Indiana
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Good afternoon, my name is Cathy and I am a representative of Sleepy's Customer Relations department. We certainly would like the opportunity to assist you with your concerns.
Please send your contact information and invoice number to social@mattress.com.
We will ensure that a specialist reach out to you to further address your concerns. We look forward to speaking with you soon.