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My new mattress was delivered on 9/4/17. When the delivery men removed my old mattress they slid it across the floor rather than carrying it. One of the springs was poking out, scratched the hard wood floor, which my landlord will now force me to repair. I called the...
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2.2
I liked
  • People there were nice
I didn't like
  • Delivery men damaged my floor
#1097669
My husband and I are going through the same experience as many others with Mattress Firm which was Sleeys at the time we had purchased three mattresses. We also purchased three mattress protectors which we were told would be necessary if we wanted our warranty to hold...
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1.0
#1091567
I went shopping at a Sleepy's (which has been renamed Mattress Firm) in Wilmington, Delaware, initially intending to look at a TempurPedic. The salesman steered us to the Dr. Breus latex foam mattress, extolling its virtues. Developed by a sleep doctor, superior...
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I didn't like
  • Product quality
#1068014

Sleepys - Lousy product and service

Sleepys
#1103000
1.6
Details
2 years ago i paid $1800, for a mattress that developed a valley in the middle and the side walls collapsed. Since I didn't give the service person a tip up front (paid $40 for him to look at it) he aaid nothing was wrong. Im sleepimg on the couch because i roll off the bed during the night.
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Advertised vs Delivered
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Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
Warranty
Website

Sleepys don't stand behind their product

Sleepys
#1064556
All i have to say is that my mattress is sagging on both sides. I called the store here in Medford, Massachusetts and day told me that they no longer sale that brand and told me i have to contact the company that made the mattress. Dont buy from a store that does not stand behind their products.
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Sleepys Customer Care Review

Sleepys
#981045
Sleepy's is not a good company, we brought a mattress that is less than 5 years old, we know the company is a get over, everyone that works for that company is brain washed, They work for that company & tell the consumer the company policy, Learn from your own mistakes, everyone is out to make a dollar, Sleepy & Mattress, beware they are TRASH
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Sleepys Sales Representative Review

Sleepys
#975259
1.0
Details
should be called Sleezy's. Sales people are pushy and kind of make you feel creepy. Then they call some boss when you try to negotiable a fair price. Obviously another sleezeball on the other end telling them to take advantage of customer and run their credit. Just shop for mattresses in a department store if you don't want to feel ripped off and grossed out by the trashy salespeople
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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Price Affordability
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Style and Design
Value for money
Warranty
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Was charged $24.95 for a home inspection kit to tell me that my mattress is sagging. I have my back aches to tell me that!!!! They tell me that I should get the kit in 8-10 business days. After a month of waiting and still no kit I called back and they said that they...
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2.0
I didn't like
  • Scam of not honoring warranty
#1022141
We Purchased a king sized mattress 12 months ago from Sleepy's, Mashpee, MA. This Mattress is sagging badly on both sides. We have to obtain a kit from Sleepys; the "kit to measure the depth of the depression" is now $24.95 for the kit or $39.95 for a vendor rep to...
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#1008150
Sleepys - Sealy Posturepedic Firm Mattress Review
Im disappointed with sleepys... I purchased a queen mattress set less than a yr ago... the mattress is defective and i called sleepys they gave me # to warranty... i set up an inspection, they came out over 2 weeks ago and i called yesterday because o havent heard a...
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1.0
#1003309
I ordered a mattress from store in Audubon, PA 6/22/2016 and cancelled the next day. I received a bill in January 2017 for $127.18. I called the store and after much ado found out that my info is on the old billing system and I had to call the old number. I got a...
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I didn't like
  • Worstcustomerservice
#1002319
A mattress order was placed at 611-615 west 81 St New York NY 10033 location Sold by PQ8027 sales person Eriscilla The order was modified three times because the unprofessionalism ,ineptitude and lack of knowledge of the the sales person resulting delivery delays...
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#990536
One of the worst experiences I've ever had in my entire life they completely got the order wrong and delivered it to the wrong address after several weeks of attempts to correct the order and several missed days of work causing me to lose Revenue. I finally returned...
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1.0
#988688
PLEASE DO NOT BUY FROM SLEEPYS***** Me and my wife made an online purchase of a king size bed and headboard. On delivery day came the bed with no headboard. We called sleepys and the sales rep stated the headboard was on back order. No one called and told us anything....
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#979384