Anonymous
map-marker Philadelphia, Pennsylvania

Short Review on October&nbs-04:00;23,&nbs-04:00;2016

I am due for a refund from sleepy sand have been given the run around. Everyone keeps saying they are going to send it and they don't. I have told my story to countless customer service represent. They tell me they will help and they dont
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Reason of review:
Return, Exchange or Cancellation Policy
Braxton Yec
map-marker Queens, New York

Sleepy's 20% price guarantee ad: deceptive, false and misleading

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My family and I went to your showroom store located on 219-19 Northern Blvd, Bayside, NY around 4pm on Jan. 3, 2016. We were looking to purchase a full size mattress for my 3 yrs old daughter. We narrowed our choice down to a Sealy Firm mattress with the help of your employee, Joe. He told us the price for that particular mattress was $260 for the mattress alone. We were at PC Richard earlier and saw a similar mattress, Sealy Satin Firm mattress that was priced at $190. Joe informed us that although the mattress is similar, they are not the same. Initially, he was not able to tell us the difference and at the end of the discussion, agreed and offered to match the price and give us additional 20% off per Sleepy’s price guarantee.

Joe tells me the price of the mattress would be $171 with the 20% discount. I informed him that was incorrect. He then tells me that its $162. I told him that was also incorrect as he told me that he first discounted the mattress by 10% instead of 20%. I let him know that 20% off $190 is $152. Why would he discount the mattress by 10% or even 15% ($162) when he told me I would be receiving a 20% discount?

Joe goes through the system of trying to figure out what happened. While on the phone explaining to whomever that is helping him, Joe states that a client is asking for 20% off a mattress that is not the same, even though Joe himself did not know what the difference was. I explained to Joe that he cannot say that the mattresses are not the same just because the name of the mattress is not the same. Joe then tells whoever he is on the phone with that the client (me) is being confrontational with him and whether he should tell the client to just go back to PC Richard instead. The conclusion as explained by Joe seems that the system would not allow him to discount the mattress by 20%. I found the reason to be strange if not convenient. I asked Joe to find out what the difference between Sleepy’s Sealy Firm and PC Richard’s Sealy Satin Firm as he not would no longer offer me the price match plus 20% off anymore as he initially agreed and stated. After another call, Joe said that the top of the mattress is made a little differently. Joe offered to match and discount the price by 10%. I declined the offered.

Here are the reasons why I declined the offered.

1. Joe does not seem well verse in your products to provide an adequate response as to why the mattresses were not the same in the first place.

2. While Joe initially agreed to match and discount the price by 20%. He gives me a price of 10% off then 15% instead of the 20% that he said he offered. Both times that he offered the price of 10% and 15%, he tells me that he has discounted the price by 20%. This leads me to believe that he is really bad at math and therefore should not be working for your firm or he was playing a numbers game with me, thinking I would not catch him with the error, which means he is deceptive and purposely trying to mislead me.

3. At one point, Joe told whomever he was speaking to on the phone that I was confrontational. I would like to know how he came to conclude that. I am sure you have surveillance footage of your showroom that would prove that was not the case, please review and let me know how I acted to trigger such a comment from him.

4. While Joe was on the phone, he spoke about me as if I was not there. He discussed out loud in front of me, whether he should tell the client (me) to go back to a competitor’s store (PC Richard) instead. I am not sure how you train your employees but I definitely would not train my employees to treat a customer that way. Joe’s customer service definitely needs improvement.

I saw on your website that the 20% refers to “the same or comparable mattress at a lower price.” The only difference Joe mentioned to me between your Sealy Firm and PC Richard’s Sealy Satin Firm is that the top of the mattress is made a slightly different. I believe an average person would interpret that as a comparable mattress. Sleepy’s price guarantee states that “Only Sleepy’s beats anyone’s price by 20% or it’s free.”

As Joe, an employee of Sleepy’s was not able to offer to match and beat PC Richard’s mattress that is “comparable,” by 20% as stated by your price guarantee ad, it would lead one to believe that your ad is therefore deceptive, false and misleading.

I am truly appalled by what happened as I have purchased my previous mattress from your firm. I look forward to hearing your response.

View full review
Cons:
  • He lacks education in simple math
  • Customer service and relation reps have no communicate skills
  • Sales person was a liar
Reason of review:
Pricing issue and poor customer service

Preferred solution: Sleepy's should stop promoting their 20% ad, the ad is not only deceptive and false, it is misleading. I should be given the mattress for free per their ad.

Anonymous
map-marker Brooklyn, New York

DENIED WARRANTY CLAIM

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ATTENTION ALL SLEEPY'S CUSTOMERS:

This is the clause in the warranty that they are using so as not to honor the warranty:

Mattresses or foundations displaying stains or soil

that reasonably indicates the presence of potentially

dangerous bodily fluids, blood borne pathogens

or other substances that could cause injury.

They harbor on the words "stains or soil" and selectively choose to ignore the rest. However, mine would qualify as nothing more than a slight discoloration.

After going back and forth on the phone, an alleged manager named "Melissa" had the audacity to have me go back to Sleepy's to make a donation the Sleepy's Got Ya Fund.

So for now I have to sleep in a defective mattress, but it isn't over yet.

I can't tell you where to purchase your mattress but I would implore you to stay as far away from Sleepy's as you can.

View full review
Loss:
$2612
Cons:
  • Bad warranty
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Manassas, Virginia

King Koil The Dr Breus Bed Ultra Plush Mattress Review

Same experience with queen bed dr breuss purchased at sleepys in Arlington,VA. Developed a valley in the middle where I slept. Lost $1,800, so disappointed
View full review
Reason of review:
Bad quality
Anonymous
map-marker Brick Township, New Jersey

Sleepy's Simmons Beauty Rest

$2800.00 and a year later, bed is really uncomfortable and hot. 21 days isn't nearly long enough for a trial.I get its been a year, but its been a year and a lot of not sleeping thru the night.

Should've taken the advise to shop at Costco, they take everything back and go the extra distance. Have to pray for a manufacturers defect now! Any information or help on this would be appreciated.

Now I have to struggle to type 100 words, maybe they are hoping that people give up. Funny thing is, I have given up, after numerous calls the only option is to buy a different one at "Their" discounted price, don't even want to think what that is.

View full review
Reason of review:
Bad quality
Anonymous
map-marker Cranston, Rhode Island

Sleepys Delivery Service Review from Cranston, Rhode Island

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Firstly, we removed my old boxspring because it had to be taken out of my apartment via the balcony as it could not fit in the stairwell to be taken down the stairs. Sleepy's would only remove it via tradition ways. I totally understood and took care of that removal myself.

When the delivery men finally arrived late due to a truck problem, they seemed to be questioning who lived in my apartment when they asked how the boxspring was removed. I said my boyfriend...

When they tried multiple times bringing the mattress up the stairs and were having difficulties, I was asked how i managed to get the boxspring out. I took one of the delivery men through a bedroom to the balcony only to be asked if that was my son's room. Who's business is that who's room it is? Upon being on the balcony, he proceeded to tell me there was an extra charge to pull it onto the balcony. I asked him to keep trying to bring it up the stairs.

Long story short, I helped to pull the mattress up the stairs. The mattress finally made it up the stairs. My mattress did end up with a big pull in it which I am aware of. However, I believe this could have been avoided if the delivery man didn't have a bracelet on.

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Reason of review:
Poor customer service
1 comment
Vivien Rxo

We're sorry to hear about your negative experience with our delivery service, but we would like the chance to turn your negative experience into a positive one. Please email social@mattress.com with your contact info, order #, and case #01870746 so that our Customer Care Management Team can work to resolve this issue as quickly as possible.

Margaretta Hyw
map-marker Harwich, Massachusetts

Nightmare

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Sleepy's comfort policy is a scam. After attempting to sleep on a new zuzu mattress for 10 days and not being able to sleep more than 3 hours a night because of sweating and pain from this mattress, I went back to exchange it.

I told them I was willing to pay top dollar for any other mattress. They told me I had to wait 30 days until the manufacturers guarantee kicked in. They said the zuzu didn't qualify for the comfort policy. I have read thee policy to the store employees and to countless customer service personel.

I worked my way up to headquarters in New York which also told me they would not honor the policy.

I was forced to go buy a mattress someplace else and am waiting for the 30 day term to see if I can get my refund. If they don't honor the comfort policy, why would they honor the refund policy?

A horrible experience that I wouldn't wish on anyone!

View full review
Loss:
$850
Cons:
  • Misinformed us
  • Lied about warranty
  • Phone customer service
Reason of review:
Warranty issue

Preferred solution: Sleepy's should remove the comfort policy from it's advertising and promotion.

2 comments
Guest

You are nuts and must not have done research. If you did research you would know that the ZUZU is not part of the comfort guarantee, but better because you can take up to 100 days and get a refund with no restocking fee charged like in the comfort guarantee.

You are the type of guy that just plays victim because you do not do your research up front. I bought one with the innersprings hybrid.

Wife loves it I am the one getting use to it but it seems like I am I have not had any pains yet. So bottom line do your 30 days and I am sure they will take care of you if you still do not like.

Vivien Rxo

We're so sorry to hear about your negative experience with your mattress and our policy, but we would really like the opportunity to turn your negative experience into a positive one. Please email social@mattress.com with your contact info, order #, and case #01870850 so that our Customer Care Management Team can resolve this issue as quickly as possible.

View more comments (1)
Anonymous
map-marker Maplewood, New Jersey

Sleepys mattress and marshell mattress

These guys have the worst service and they are the biggest *** job and liars in the universe. I will never buy anything from them. I bought an expensive mattress and it is supposed to be under warrantee. It started sagging after few years.

I went to the store to check on the warrantee, they pushed me to their customer service. I called and then they send me a kit which i uploaded the photos to marshell mattress.

Now they claim it was never uploaded. When i called to check, they said my warrantee is void now, because the first person who sent the details did not tell me that unless they have a supporting legs, the warrantee is void.

View full review
Loss:
$2000
Reason of review:
Bad quality
Anonymous
map-marker Brookline, Massachusetts

I let myself be fast talked into a bad buy

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I was so excited when the salesman told me that the floor models were on sale. I'd seen the posters in the store and on TV advertising a year financing with no interest.

He said he was checking to see if I could be approved but the screens I was signing with no text provided were actually me signing up for a credit card with 29% interest (Is that even legal?) and 6 months instead of 12 months to pay. I should have asked to see the forms I was signing for.

The salesman said they'd fixed all the motors on the mechanical beds to be quiet but the one I received isn't. It's also covered by a warranty which the mattress didn't have because it was a floor sample.

So what was I sold? Worse, The new cool top mattress is the most uncomfortable mattress I've slept on and it's my third Tempur-pedic so I have something to compare it with.

View full review
Cons:
  • Being mislead re terms
Reason of review:
On time delivery
1 comment
Vivien Rxo

We're very sorry to hear about your negative experience with your purchase and dissatisfaction with your mattress, and would like the chance to turn your negative experience into a positive one. Please email social@mattress.com with your contact info, order #, and case #01870556 so that our Customer Care Management Team can resolve the issue as quickly as possible.

Anonymous
map-marker Matawan, New Jersey

Short Review on September&nbs-04:00;13,&nbs-04:00;2016

Worst company. I am never ever going to buy from them . Do not believe about warranty that gave you .so so disappointed
View full review
Reason of review:
Warranty issue
Anonymous
map-marker Uniondale, New York

Sleepys - Mattress Review from Uniondale, New York

I had the worst experience from sleepy mattress and the customer service. I had purchased the most expensive mattress and after two years the mattress started to sag in the middle and they were not willing to exchange it even after I took the warranty on the time of purchase and gave me a hard time. One of the worst companies I have ever experienced, don't ever buy the mattresses from sleepy it is terrible . What an atrocity
View full review
Reason of review:
Bad quality
Anonymous
map-marker Ossining, New York

Have to keep bed for 30 days cant sleep.

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No one told me my bed was nonrefundable and exchangeable after only 30 days. I despise the bed and want to return it. They offered no options.

This is a terrible company no wonder everyone is buying elsewhere.

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View full review
Cons:
  • Warranty and explanation of warranty
Reason of review:
bed uncomfortable

Preferred solution: Full refund

Anonymous
map-marker Clarksville, Maryland

The Dirty Matttress Business

My wife found a defect in our mattress in that there was *** in the seam. Didn't think it was worth worrying about but she insisted.

Since we paid over $3,000 for a twin which included an additional warranty she thought she was entitled to a perfect mattress. Company said ok when can we replace the mattress? Delivery was today. The replacement mattress turned out to be a USED mattress.

There was even a stain on it.

Luckily the delivery guys were still in front of the house and I had them give us back our original new mattress. And you know, we could have bought a comparable mattress and motorized base for $1,299 at Costco.

View full review
Reason of review:
Damaged or defective
Meloni Qgx
map-marker Suffield, Connecticut

Short Review on July&nbs-04:00;14,&nbs-04:00;2016

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Horrible service! Very upset customer!
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Columbia, Maryland

Sleepys Bed Review

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Ordered mattress and box springs. Took day off from work and waited 10 hours for delivery. Driver lied that he came to address. Despite calls to delivery driver it was a NO show. Totally unreliable service. Hiring a lawyer. Total BS service. DO NOT BUY their product unless you want to waste your time with a bunch of trolls!!!
View full review
Reason of review:
Problem with delivery
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