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My 87 year old mother and 93 year old father (Lord rest his soul) badly needed a new bed. I decided to buy the Kingsdown at Sleepy's because I had one and it was a good bed.

However the one Sleepy's sent to my parents (I wanted them to sleep in peace and comfort in their last years) was a terrible bed. It rose in the middle and sloped off each side. I couldn't believe it when they told me. What a hassle.

I tried it out myself and sure enough it sloped on each side. This can be very painful for the elderly to deal with because of the various aches and pains that the elderly have. I picked out a new bed, a Stearns & Foster (I should have listened to my mom) and asked that the bed be switched. I told them about my parents advanced age and asked them to expedite this exchange.

Instead they started with the need to send and inspector. I agreed. The inspector came and he denied anything was wrong. They refused.

I had to fight with Sleepy's (this, after buying my own previous bed from them and being an established customer.) This argument went on back and forth for almost 3 months! Meanwhile my father was becoming less and less well. I wanted him to experience a good rest. He was in a lot of discomfort.

This was so stressful. I guess Sleepy's thought I would give up. I did not and they finally relented and they delivered the Stearns & Foster which I gladly added money to but, in fact after all the misery they put my parents in, it should have just been exchanged! By the time they relented and delivered the new bed, almost 3 months later!

my dear father passed away. He never got the chance to sleep on a comfortable bed as the one that was finally delivered. My mother finally got to sleep in the new bed - but alone. Doubly painful.

Sleepy's was just cruel about this. They knew my parents age and circumstances and they forced me to argue it out. I think their "management" and CEO stink!

I spoke to that division of the company and after a long, protracted argument they finally did what they should have done. Good luck to the rest of you with "Sleepy's" Greedy's

Just motivated by greed.

Monetary Loss: $1400.

Location: New York, New York

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