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will not exchange adjustable base queen for a regular bed frame, with a up grade to a king size bed and box springs. called about 15 times to sleepys also called temperpedic about returning the base , or exchanging to base, the flex hybrid mattress was not comfortable...
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emurphy
emurphy
Sleepys Verified Representative

We're sorry to hear this and would love a chance to chat and help resolve this issue. Please email us at social@mattress.com with your order #, contact info, and reference cas...

emurphy
emurphy
Sleepys Verified Representative

We're sorry to hear about your previous experience and would love a chance to chat and help make things right. Please email us at social@mattress.com with your order #, contac...

I didn't like
  • Salesman lied to us
  • Misinformation
  • Salesperson after sale
#792508
After purchasing a mattress within a year it became suggy and bumpy. Understand that this happens but didn't mind cause I had warranty on it I contact Sleepys. They sent a rep to my home and check the mattress. They approved a 700$ credit. So far so good. At the Time I...
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emurphy
emurphy
Sleepys Verified Representative

Hi, we apologize again for your previous experience with us and we're glad to hear that your delivery was successfully made. Customer satisfaction is very important to us and ...

1.0
#772910
I went with my brother to Sleepy's in Raleigh on 11/29/15 to get a bed. The reps there assured us that we could change or upgrade our order if he wasn't happy with it. No one ever told him he could not return the bed not the mattress. He called the store several times...
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swestra68
swestra68

It took a while but corporate reached out to me and made the deal BETTER but not great. They told us they would refund the price of the mattresss then we could sell it and buy...

swestra68
swestra68

I received some satisfaction from Sleepy's corporate. As I stated, there was no reference to the mattress being on clearance. There was no reference that the items were non-...

2.3
Youngsville, North Carolina
I didn't like
  • Dishonest sales team
#751979
Purchase was quick and easy and pricing was fine. Driver/installers were arrogant and did it the easy way and complained about having to do the full installation which included attaching headboard to the adjustable base. They left the parts with me (which I did not see...
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

Thank you for taking the time to share your recent experience with us. We strive to exceed our customer’s expectations daily and would love the opportunity to address your con...

3.9
I liked
  • Sales associate
I didn't like
  • Misinformed us
  • Run-a-round
#679928
I AM TRULY ANGRY AT SLEEPY'S. I recently purchased a mattress at the store on 5th Av, only to learn, on the delivery date, the salesperson charged me also for a box spring. When the delivery men came to my new apartment, on Sept 12, they unloaded a mattress and a box...
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Anonymous
Anonymous

My issue has been fully resolved. Some people at Sleepys truly do care about costumer satisfaction.I hope they get their miscommunications issue resolved.

csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

Thank you for bringing this issue to our attention. We would like to turn your experience into a positive one. Please reach out to our specialists at csable@mattress.com with ...