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I bought a king-sized bed which included a mattress and an adjustable bed base - the salesperson told me verbally that the whole bed was exchangeable if there were any issues at all. Well, long story short is that he LIED.

I went back because the adjustable bed base is an ENORMOUS waste of money and guess what I am told at that point? "Oh, sorry! The bed bases are not exchangeable - they are final sale only" I am not kidding - to say I am angry does not even cover it. They are so sleezy.

I tried submitted a BBB complaint but BBB closed it and suggested I try small claims court instead (?!) All I can say is Buyer Beware...just because a salesperson verbally tells you something, don't think it is true.

Make them give you something in writing FIRST BEFORE you buy anything... :-(

Reason of review: Poor customer service.

Monetary Loss: $3500.

Preferred solution: Full refund.

Sleepys Cons: You name it - they are a bunch of liars and cheats.

Location: Cary, North Carolina

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Cathy S Oul

Hi nosleepformeohwell - We want to apologize for the less-than professional experience you had. Weโ€™d love to have the chance to chat with you and help resolve this issue. Weโ€™ve already created a case for you (#01459493), but please email your order number and contact information to social@mattress.com so we can get your issue to our customer care team ASAP!

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