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We purchased a 5,000.00 Beautyrest mattress that literally started bulging out on one side with coils pushing up into top. Bottom of mattress fabric bursted and huge chunks of foam coming out. Sleepys slimed their way out of warranty because of small barely visible...
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This company cheated a couple with a handicapped child, namely us. Firs by replacing a damaged mattress with a used one. Yes, that's right, what do you think they do with returns? No they certainly don't go to the Goodwill. Secondly, we thought we bought a wall hugger...
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#969641
Paid almost $2500 dollars for a Sterns and Foster mattress at Sleepys and within 18 months mattress was sagging on both sides causing back pain and terrible nights sleep. Went through the warranty process (which is VERY DIFFICULT for someone almost 70 years old) only...
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1.0
I didn't like
  • We paid good money for product that did not stand up
#964278

Sleepys Mattress Review

Sleepys
#950687
1.6
Details
Do NOT buy from Sleepys. Mattress received not represtative of what is in store. Home inspection Warranty process is ridiculous and neither efficient or accurate. Once done they are doing all possible to NOT give me another mattress. 5 month exhaysting battle and still counting. So sad from an organization like this. No customer care.
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Delivery Service
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Sleepys Customer Care Review

Sleepys
#949955
5.0
Details
Best experience. Richard Garnett and Martha Restrepo were very helpful and friendly.
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Sleepys Mattress Review

Sleepys
#949857
2.4
Details
Terrible customer service. My wife is in pain every night due to a mattress we purchased that was too firm, but since we were just over our "comfort exchange" period, the company would not allow us to make a switch... Apparently they care more about saving a buck than the well-being of their customers.
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Customer service
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Short Review on October 23, 2016

Sleepys
#941794
I am due for a refund from sleepy sand have been given the run around. Everyone keeps saying they are going to send it and they don't. I have told my story to countless customer service represent. They tell me they will help and they dont
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Sleepys Bed Review
I ordered a mattress from sleepys online only to find it had a sinkhole in it. It was a queen Euro pillow top . I immediately called Sleepys & they sent me a test kit. I did the test which was so unaccurate & sent it to them . They found my matress to be just fine....
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1.6
#962765
Bought a mattress an box spring. The mattress started sagging in the middle. I contacted sleepys an they sent out a kit to measure the depth of the sagging. It had to sag a inch in a half before they would replace the mattress.An i had to take multiply pictures from...
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Anonymous
Anonymous

They sent someone to measure the sagging and it was not enough. They did offer a slight discount if I wanted to purchase a new one. ha

Anonymous
Anonymous

I also had the same problem, once you file a claim they void your warrenty. I will never buy one of their cheap mattress again,and I'm not saying the price was cheap. The prod...

2.5
I didn't like
  • Warranty and explanation of warranty
#960639
We purchased a Simmons Beautyrest mattress from a Sleepy's store. Less than 1 year after the purchase, one side of the mattress sagged extensively and essentially became a deep depression in the mattress. We contacted Sleepy's, who mailed us a Self-Inspection Kit to...
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1.3
Telford, Pennsylvania
Product
I didn't like
  • Misrepresented warranty info
  • Scam of not honoring warranty
  • Rude delivery driver
#954647
after 2 years out of a ten year warranty on a no flip king size 2600 dollar bed the mattress was sinking down to the box spring.A rep came out to inspect the mattress,and a letter came after 2 weeks from sleepy's which in short said the mattress is still within...
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1.0
I didn't like
  • Run-a-round
#951092
My husband and i visited one of your stores today where we spent about 20-30 min looking at different mattresses. The saleperson, Mike, NJ RT 1, asked us where we came from, we responded about 40 min from here. I didn't find the mattress that i was looking for but he...
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1.8
Hampton Bays, New York
#950100
My wife and I bought a mattress from Sleepys and within three months the sides of the mattress were sagging. Since the mattress came with a five year warranty, we asked Seepys for a different mattress; in short, we were mailed a kit consisting of thread and tape...
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#946779
Sleepys you suck. I bought a new bed and was told that if any problems with it, no issues. Two days after I purchased, the mattress is sagging ridiculously. I have to go through the process of using a kit to submit and take pictures. Two weeks later, I am told I have...
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Anonymous
Anonymous

Still no resolution. I will never set foot in the store again.

Anonymous
s0427

and of course, no answer.......truly???????

1.8
Wildwood, New Jersey
#944000