One of the worst experiences I've ever had in my entire life they completely got the order wrong and delivered it to the wrong address after several weeks of attempts to correct the order and several missed days of work causing me to lose Revenue. I finally returned...Read more
PLEASE DO NOT BUY FROM SLEEPYS***** Me and my wife made an online purchase of a king size bed and headboard. On delivery day came the bed with no headboard. We called sleepys and the sales rep stated the headboard was on back order. No one called and told us anything....Read more
We purchased a 5,000.00 Beautyrest mattress that literally started bulging out on one side with coils pushing up into top. Bottom of mattress fabric bursted and huge chunks of foam coming out. Sleepys slimed their way out of warranty because of small barely visible...Read more
Sleepys Mattress Review
Do NOT buy from Sleepys. Mattress received not represtative of what is in store. Home inspection Warranty process is ridiculous and neither efficient or accurate. Once done they are doing all possible to NOT give me another mattress. 5 month exhaysting battle and still counting. So sad from an organization like this. No customer care.
Sleepys Customer Care Review
Best experience. Richard Garnett and Martha Restrepo were very helpful and friendly.
Sleepys Mattress Review
Terrible customer service. My wife is in pain every night due to a mattress we purchased that was too firm, but since we were just over our "comfort exchange" period, the company would not allow us to make a switch... Apparently they care more about saving a buck than the well-being of their customers.
Short Review on October 23, 2016
I am due for a refund from sleepy sand have been given the run around. Everyone keeps saying they are going to send it and they don't. I have told my story to countless customer service represent. They tell me they will help and they dont
This company cheated a couple with a handicapped child, namely us. Firs by replacing a damaged mattress with a used one. Yes, that's right, what do you think they do with returns? No they certainly don't go to the Goodwill. Secondly, we thought we bought a wall hugger...Read more
Paid almost $2500 dollars for a Sterns and Foster mattress at Sleepys and within 18 months mattress was sagging on both sides causing back pain and terrible nights sleep. Went through the warranty process (which is VERY DIFFICULT for someone almost 70 years old) only...Read more
I ordered a mattress from sleepys online only to find it had a sinkhole in it. It was a queen Euro pillow top . I immediately called Sleepys & they sent me a test kit. I did the test which was so unaccurate & sent it to them . They found my matress to be just fine....Read more
Bought a mattress an box spring. The mattress started sagging in the middle. I contacted sleepys an they sent out a kit to measure the depth of the sagging. It had to sag a inch in a half before they would replace the mattress.An i had to take multiply pictures from...Read more
I didn't like
- Warranty and explanation of warranty
We purchased a Simmons Beautyrest mattress from a Sleepy's store. Less than 1 year after the purchase, one side of the mattress sagged extensively and essentially became a deep depression in the mattress. We contacted Sleepy's, who mailed us a Self-Inspection Kit to...Read more
I didn't like
- Scam of not honoring warranty
- Rude delivery driver
- Misrepresented warranty info
after 2 years out of a ten year warranty on a no flip king size 2600 dollar bed the mattress was sinking down to the box spring.A rep came out to inspect the mattress,and a letter came after 2 weeks from sleepy's which in short said the mattress is still within...Read more
My husband and i visited one of your stores today where we spent about 20-30 min looking at different mattresses. The saleperson, Mike, NJ RT 1, asked us where we came from, we responded about 40 min from here. I didn't find the mattress that i was looking for but he...Read more
Hampton Bays, New York
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