Sleepys - Expensive mattress sags so much, I rolled out of bed.
I paid $1,600 for my mattress in November of 2012.After eight miserable months, it was so uneven that I rolled out of bed (see photos of my hands).
I phoned the next day to take advantage of the 20-year warranty. They said a "mattress inspector" had to test it to see if it was defective. They said it was fine. I kept switching sides, lying on it diagonally and occasionally on a tiny strip in the middle that was not horrible.
Of course, if I turned to either side, I'd roll down the hill. Two months ago, I called again. They said an inspector had to come out, but it could only be on a Wednesday (I worked all of December). I said last time the inspector came on Saturday.
Well, now it's only Wednesday -- but somehow they decided to come last Monday. They said there was a one-inch sag (they consider 1.5 inches to be defective) plus a big lump.
Today they said the mattress is not defective -- even with the lump.All they can do for me is offer a corporate discount on a new mattress but with no warranty.
Review about: Mattress.
I didn't like: Misinformed us, Terrible customer service, Mattress inspection sham, Misrepresented warranty info.
Review #585160 is a subjective opinion of a user.