Swampscott, Massachusetts
4 comments
Featured 100% full Not resolved

I paid $1,600 for my mattress in November of 2012.After eight miserable months, it was so uneven that I rolled out of bed (see photos of my hands).

I phoned the next day to take advantage of the 20-year warranty. They said a "mattress inspector" had to test it to see if it was defective. They said it was fine. I kept switching sides, lying on it diagonally and occasionally on a tiny strip in the middle that was not horrible.

Of course, if I turned to either side, I'd roll down the hill. Two months ago, I called again. They said an inspector had to come out, but it could only be on a Wednesday (I worked all of December). I said last time the inspector came on Saturday.

Well, now it's only Wednesday -- but somehow they decided to come last Monday. They said there was a one-inch sag (they consider 1.5 inches to be defective) plus a big lump.

Today they said the mattress is not defective -- even with the lump.All they can do for me is offer a corporate discount on a new mattress but with no warranty.

Review about: Mattress.

I didn't like: Misinformed us, Mattress inspection sham, Misrepresented warranty info.

Review #585160 is a subjective opinion of a user.

1.6
Delivery Service
Website
Customer service
Value for money
Staff
Style and Design
Exchange, Refund and Cancellation Policy
Product or Service Quality
Diversity of Products or Services
Warranty
PRODUCT OR SERVICE Sleepys Mattress
Reason of Review / Monetary Loss Warranty issue / $1600
Preferred solution I want a new mattress. I don't want a refund and don't care if the value is significantly less; I want one I can sleep on.

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csable@mattress.com
#934676
Sleepys Verified Representative

Thank you for taking the time to share your recent experience with us.We regret any inconvenience you may have encountered.

We can assure you that our customers are very important to us and we are anxious to retain you as a satisfied customer. Please email us at csable@mattress.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you.

Our specialists would like to review the information provided and conduct a full investigation in order to resolve this matter fairly.Thank you for giving us the opportunity to assist you.

Anonymous
to csable@mattress.com #1003947

I bet you will do nothing for this person.This reply of yours is just to save face.Now I and many other people know never ever buy from you.This is the power of the internet.The thing is word is now out about you with all of the complaints here and all over the web.

csable@mattress.com
to Anonymous #1004089
Sleepys Verified Representative

Sleepy's number one goal is customer satisfaction.We are here to help!

If you do need assistance please email your contact information to social@mattress.com.One of our specialist will review and address your concerns.

Anonymous
to csable@mattress.com #1014024

You are full of ***.You do nothing.

It's just the same runaround as we get the first time before writing this.

How about you just sell better quality mattresses and honor your warranties.Sleepys is horrible.

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