Roxbury, New York
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

went to sleepys to purchase a new mattress picked out one that we found to be good we were promised del on saturday when we called to ck on del we were told that what we picked out was not available so they offered to sell us a different mattress at a reduced price when i went to the store to check out the other mattress and adjustable frame found the other adjustable frame did not the have the same options when i questioned the sales person about the frame i was told that it was all that was avaliable for weeks turns out Sleepys was bought out by another company and was selling off their stock meanwhile all items on the floor had sale tickets on them while they knew they could not produce the product. They are selling items to people that they know they cannot produce hoping to put them off long enough for the new company to take over. I feel that Sleepys is using very poor business practices in order to not loose a sale the salesman finally told me the truth so i asked for a refund and canceled my order totally

This person wrote the review because of order processing issue at Sleepys. Reviewer claimed that he or she wants Sleepys to read this review and look into the issue (if any).

The most disappointing in user's experience was being lied to. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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