Was told I was buying an "ultra plush mattress set". I made the mistake of staying out of the way of the delivery guys.
They took my old set and delivered new set into the bedroom. I thought it odd they couldn't get out of my home fast enough while I am offering them a cold drink and trying too make small talk. After watching the delivery guys literally run from my home, I go into the room to view my purchase, I see a piece of unmarked foam that looks like it belongs in a prison cell floor! I immediately call customer service, and get Chrystal on the phone, I am hysterical explaining I am handicapped, I now have no real place too sleep and need immediate help.
Well, I got about as much compassion out of Chrystal as her finding out they discontinued her favorite donut. She then asks me to read the # off the tag on the mattress - 5 separate times! She then says, oh ya, the mattress you ordered is on backorder til the 10th. I said oh, so you thought you were gonna pass this piece of foam *** off too me (while still pleading with her that I am handicap, now have no where to sleep and she needs to make this right).
Chrystal puts me on hold for 5 minutes and when she comes back explains this piece of *** I now have is the correct Sealy extra plush mattress I purchased. I questioned why did she tell me it wasn't?? Feeling completely lied too and played a fool, I requested a manager. I was put on hold another 10 minutes to get Hester the so called manager on the phone.
Hester basically said too bad and if I wanted too pay $125 exchange fee, another $89 delivery fee and whatever price difference of upgrade I was welcome too do that. I asked her, so you basically want me too pay for 2 of these pieces of *** I have? I ended up going to Macys, paying $300 for a gel mattress topper and now can sleep on the junk I purchased. Please, anyone reading this, do not buy from this store - they have a no return policy and there product is pure ***!
There Customer Service people are uneducated people who are not willing to work with you or help you in any way.
I have sure learned my lesson.
Review about: Sleepys Delivery Service.
Monetary Loss: $750.