State: Massachusetts City: Boston Clear all filters (13 of 434 reviews match)
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My $1400 mattress that i purchased a year ago is falling apart! They guaranteed me full warenty and the inspector cae out snap puctures and said to contact customer service. So call a few days later and they told me that they would only exchanged the box springs. Went...
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

We want to thank you for sharing your concerns with us regarding your recent experience. We are truly sorry that the service you experienced was less than seamless. We do app...

1.4
#565699
I ordered a mattress and split box spring online and patiently waited to receive a call to schedule the delivery. When I never received that call, I decided to call Sleepy's myself. I was told 10 different stories within 10 minutes on the phone with customer service....
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

We regret any inconvenience you may have encountered. We can assure you that our customers are very important to us and take this feedback very seriously. Should you require a...

We contacted CS on warranty issue for mattress bought 6 months ago, and 2 1/2 weeks later I am STILL waiting for return call from them to fix this! This is supposed to be a Serta, but Serta says they have no such product and question why there were no hang tags on...
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cathy sable
cathy sable

Dear lisfj1,We appreciate your feedback and bringing this to our attention. We apologize for any inconvenience. Please email me your invoice # and/or customer code to csable@m...

#472727

Sleepys - Review about Delivery Terms Change from Boston, Massachusetts

Sleepys
#508469
Rescheduled my delivery 3 times
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sleepy's delivered a mattress to us on june 27, 2013. two days later i had strange bites on my hands. it did not occur to me until a few weeks ago that sleepy's brought bedbugs into my house the exterminator found bedbugs in the mattress. i faxed the report to...
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Anonymous
Uncle Ocho

It took 30 mlnutes for me to see a bedbugs crawling on the boxspring. For 2 months all I'ge gotten is the runarounds. Next stop is small claims court. Sleepys…… the bedbugs ma...

Anonymous
Disgusted

I don't understand how they can deliver a mattress that has bed bugs when they supposedly destroy returned mattresses! Ya right! Our delivery men, when asked if they destroy ...

#442423
Written by Doof on November 19, 2012 From Boston, Massachusetts, US We needed to purchase a foundation for my mother's bed since moving to our new house. The stair well is designed in such a way that we cannot maneuver a queen box spring to the second floor. Went to...
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Anonymous
SLEEPYS

Thank you for sharing your concerns. We welcome the opportunity to speak with you. Please reach out to me at csable@mattress.com and include your invoice number and/or custo...

I just wanted to take a moment to add an additional comment to my posting of April 14, 2012. Since the time of this posting, Sleepy's has tried to contact through email and phone calls. We finally connected and their Customer Service Department was very polite and...
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#315846
"¢ Looking for a mattress, go to SLEEPY'S – NOT "¢ The most Trusted Name in Mattresses – NOT "¢ The Mattress Professionals – NOT Just a warning, go elsewhere! We purchased a mattress from Sleepy's March 22, 2010. The salesmen will "wine and dine" you; they say they...
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Anonymous
Ron Adam's

I know someone who worked for a company that \" contracted\" out to sleepy\'s delivery. I say that because they contract out all their delivery people... They want to make sur...

Anonymous
We Are Here To Help

Thank you for sharing your concern(s). We welcome the opportunity to speak with you. Please reach out to me at csable@mattress.com and include your invoice number and/or cus...

#312066
Sleepy's will deny it, but they operate stores under a variety of names. For example, Dial-a-Mattress and 1-800-mattress are the same as Sleepy's. Just different names. Better Bedding is another name. In fact, if you want a really good deal, leave a deposit in one...
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Anonymous
Travispoy11

I just wake up from sleep and I am already reading your blog. This signifies something! Very useful ideas. Thanks! Sleepys Mattress

Anonymous
Patricia Hamlin

I feel totally ripped off and humiliated by my experience at Sleepy\'s. They talked me into a bunch of expensive mattresses that I hate and won\'t let me exchange for less th...

#252766
Sleepy's mattress,i bought a boxspring that was a clearance item,it broke i called customer service they told me there's nothing they can do.i'm stuck with it.i will never buy another product from them.now my son is sleeping on a mattress with no...
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Went to Sears in Woonsocket RI to purchase a mattress only to find out they don't sell them at that location. Sleepys happened to be in that same plaza so I popped over there. I purchased a $4,000 mattress for alittle over $1,000- which i thought was a good deal....
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