Sleepys - Mattress ripped
Sleepys Beauty Mattress, poor quality ripped the first month we go it. Just holding the handle very lightly and it ripped.
Sleepys admit the mistake but refuse to honor the warranty.
We are left out with a ripped mattress, sagging. My shoulder hurts me now because the mattress is too soft. We are very disappointed with Sleepys.
We should have never trust this company.
They do not care about the customers. Once they sell you the mattress they just to not want to hear about it and even thought we have a warranty they find ways to not take any responsibilities.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Let the company propose a solution.
Location: Stamford, Connecticut
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Please avoid publishing any personal information and promotional content
Good Morning. My name is Cathy and I am a representative of Sleepy's Customer Relations department.
We apologize if you have experienced any complications. We are here to help!
Please email us at social@mattress.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you. We look forward to speaking with you.
You wrote ripped on side where handle is. How is it sagging? Wierdo.