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After a year of struggling with an ever increasing sag on my mattress I can say it resembles sleeping on a hammock. Soon after the purchase one year ago I filed a claim. The sag was measured while still on the bed. It was fractions away from qualifying for a free...
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1.4
I liked
  • Steve salesman & sharon mattress firm phone rep
  • Supervisor agreed to no charge re-inspection
I didn't like
  • Everything else
#1257085
CALLED TO ASK FOR SERVICE ON OUR MATTRESS WAURANTEE. WAITED ALMOST 3 WEEKS FOR THE FORMS. THE FORMS WERE JUST TOO COMPLICATED AND REQUIRING MEASUREMENTS, PHOTOS OF MATTRESS FROM SEVERAL ANGLES ( don't have a camera). I AM A 88 YEAR OLD DISABLED KOREAN WAR VETERAN,...
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#1226282
They sold me a mattress that isn't fitting. I sweat constantly in it, it isn't comfortable and it doesn't comform to the adjustable bed nicely. All-in-all they wanted to get rid of their Tempur-Pedic beds and so were pushing or using reverse-psychology so I would buy...
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2.2
#1152538
Sleepys - Mattress hurts back
Mattress has worn out, but it is still under warranty. called up, received a claim number. had to buy a $24.95 piece of string. Then after all of that, i was denied a claim, waited over a month, when I never heard back from them I decided to call up, thats when i was...
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Anonymous
Anonymous

Update, spoke with sleepys yesterday again, they still offer no help.

1.9
I liked
  • Location
I didn't like
  • Sales person a liar
#1112436
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Sleepys - Lousy product and service

2 years ago i paid $1800, for a mattress that developed a valley in the middle and the side walls collapsed. Since I didn't give the service person a tip up front (paid $40 for him to look at it) he aaid nothing was wrong. Im sleepimg on the couch because i roll off the bed during the night.
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1103000
My new mattress was delivered on 9/4/17. When the delivery men removed my old mattress they slid it across the floor rather than carrying it. One of the springs was poking out, scratched the hard wood floor, which my landlord will now force me to repair. I called the...
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2.2
I liked
  • People there were nice
I didn't like
  • Delivery men damaged my floor
#1097669
My husband and I are going through the same experience as many others with Mattress Firm which was Sleeys at the time we had purchased three mattresses. We also purchased three mattress protectors which we were told would be necessary if we wanted our warranty to hold...
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1.0
#1091567
I went shopping at a Sleepy's (which has been renamed Mattress Firm) in Wilmington, Delaware, initially intending to look at a TempurPedic. The salesman steered us to the Dr. Breus latex foam mattress, extolling its virtues. Developed by a sleep doctor, superior...
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I didn't like
  • Product quality
#1068014
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Sleepys don't stand behind their product

All i have to say is that my mattress is sagging on both sides. I called the store here in Medford, Massachusetts and day told me that they no longer sale that brand and told me i have to contact the company that made the mattress. Dont buy from a store that does not stand behind their products.
Product
#1064556
Was charged $24.95 for a home inspection kit to tell me that my mattress is sagging. I have my back aches to tell me that!!!! They tell me that I should get the kit in 8-10 business days. After a month of waiting and still no kit I called back and they said that they...
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2.0
I didn't like
  • Scam of not honoring warranty
#1022141