After a year of struggling with an ever increasing sag on my mattress I can say it resembles sleeping on a hammock. Soon after the purchase one year ago I filed a claim. The sag was measured while still on the bed. It was fractions away from qualifying for a free...Read more
- Steve salesman & sharon mattress firm phone rep
- Supervisor agreed to no charge re-inspection
I didn't like
- Everything else
CALLED TO ASK FOR SERVICE ON OUR MATTRESS WAURANTEE. WAITED ALMOST 3 WEEKS FOR THE FORMS. THE FORMS WERE JUST TOO COMPLICATED AND REQUIRING MEASUREMENTS, PHOTOS OF MATTRESS FROM SEVERAL ANGLES ( don't have a camera). I AM A 88 YEAR OLD DISABLED KOREAN WAR VETERAN,...Read more
They sold me a mattress that isn't fitting. I sweat constantly in it, it isn't comfortable and it doesn't comform to the adjustable bed nicely. All-in-all they wanted to get rid of their Tempur-Pedic beds and so were pushing or using reverse-psychology so I would buy...Read more
Mattress has worn out, but it is still under warranty. called up, received a claim number. had to buy a $24.95 piece of string. Then after all of that, i was denied a claim, waited over a month, when I never heard back from them I decided to call up, thats when i was...Read more
Sleepys - Lousy product and service
2 years ago i paid $1800, for a mattress that developed a valley in the middle and the side walls collapsed. Since I didn't give the service person a tip up front (paid $40 for him to look at it) he aaid nothing was wrong. Im sleepimg on the couch because i roll off the bed during the night.
My new mattress was delivered on 9/4/17. When the delivery men removed my old mattress they slid it across the floor rather than carrying it. One of the springs was poking out, scratched the hard wood floor, which my landlord will now force me to repair. I called the...Read more
My husband and I are going through the same experience as many others with Mattress Firm which was Sleeys at the time we had purchased three mattresses. We also purchased three mattress protectors which we were told would be necessary if we wanted our warranty to hold...Read more
I went shopping at a Sleepy's (which has been renamed Mattress Firm) in Wilmington, Delaware, initially intending to look at a TempurPedic. The salesman steered us to the Dr. Breus latex foam mattress, extolling its virtues. Developed by a sleep doctor, superior...Read more
I didn't like
- Product quality
Sleepys don't stand behind their product
All i have to say is that my mattress is sagging on both sides. I called the store here in Medford, Massachusetts and day told me that they no longer sale that brand and told me i have to contact the company that made the mattress. Dont buy from a store that does not stand behind their products.
Was charged $24.95 for a home inspection kit to tell me that my mattress is sagging. I have my back aches to tell me that!!!! They tell me that I should get the kit in 8-10 business days. After a month of waiting and still no kit I called back and they said that they...Read more
I didn't like
- Scam of not honoring warranty
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