Bought a mattress an box spring. The mattress started sagging in the middle. I contacted sleepys an they sent out a kit to measure the depth of the sagging. It had to sag a inch in a half before they would replace the mattress.An i had to take multiply pictures from...Read more
I didn't like
- Warranty and explanation of warranty
We purchased a Simmons Beautyrest mattress from a Sleepy's store. Less than 1 year after the purchase, one side of the mattress sagged extensively and essentially became a deep depression in the mattress. We contacted Sleepy's, who mailed us a Self-Inspection Kit to...Read more
after 2 years out of a ten year warranty on a no flip king size 2600 dollar bed the mattress was sinking down to the box spring.A rep came out to inspect the mattress,and a letter came after 2 weeks from sleepy's which in short said the mattress is still within...Read more
Sleepys Mattress Review
Do NOT buy from Sleepys. Mattress received not represtative of what is in store. Home inspection Warranty process is ridiculous and neither efficient or accurate. Once done they are doing all possible to NOT give me another mattress. 5 month exhaysting battle and still counting. So sad from an organization like this. No customer care.
My husband and i visited one of your stores today where we spent about 20-30 min looking at different mattresses. The saleperson, Mike, NJ RT 1, asked us where we came from, we responded about 40 min from here. I didn't find the mattress that i was looking for but he...Read more
Hampton Bays, New York
Sleepys Customer Care Review
Best experience. Richard Garnett and Martha Restrepo were very helpful and friendly.
Sleepys Mattress Review
Terrible customer service. My wife is in pain every night due to a mattress we purchased that was too firm, but since we were just over our "comfort exchange" period, the company would not allow us to make a switch... Apparently they care more about saving a buck than the well-being of their customers.
Jim Thorpe, Pennsylvania
My wife and I bought a mattress from Sleepys and within three months the sides of the mattress were sagging. Since the mattress came with a five year warranty, we asked Seepys for a different mattress; in short, we were mailed a kit consisting of thread and tape...Read more
Sleepys you suck. I bought a new bed and was told that if any problems with it, no issues. Two days after I purchased, the mattress is sagging ridiculously. I have to go through the process of using a kit to submit and take pictures. Two weeks later, I am told I have...Read more
Their advertising is false and a joke. I concur with other reviews here. Mattress purchased for 80-lb child sagging after less than a year! Went through their ***, inadequate "mattress marshalls" nonsense. Submitted photos, measurements, etc. They say they...Read more
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