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Sleepy's delivery men failed to put the frame together correctly on our bed. The frame left a six-inch gauge in our brand-new hardwood floors.

When we called Sleepy's to file a claim, we had to follow-up three times over the course of two weeks. Finally we were informed that the claim had been denied.

The delivery men denied they caused the damage, of course, and Sleepy's just decided that they didn't need to call us back or attempt to get any supporting information or photos from us.

The company is characterized by incredibly rude customer service representatives and a policy that trusts dishonest delivery men over customers who spent thousands of dollars at their store.

Monetary Loss: $5000.

Location: Englewood, Colorado

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