Update by user Aug 10, 2015
Different installers came today - took them 10-15 minutes to install backboard ---- Issue resolved
Original review posted by user Aug 09, 2015
Purchase was quick and easy and pricing was fine. Driver/installers were arrogant and did it the easy way and complained about having to do the full installation which included attaching headboard to the adjustable base.
They left the parts with me (which I did not see until after they left) to attach the headboard which contained no instructions. I am 73 years old and cannot maneuver the adjustable base. Would not take the old adjustable bed frame due to "company policy" because it was metal.
Had to complain to the district manager who had to send another installer 2 days later. Proves that paying a little extra is worth good customer service.
This person wrote the review because of poor customer service of privia adjustable bed from Sleepys. Reviewer claimed that he or she wants Sleepys to offer any options to resolve the issue.
The most disappointing in user's experience was misinformed us and run-a-round. Author liked the most sales associate. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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