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3.9
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1 comment

Update by user Aug 10, 2015

Different installers came today - took them 10-15 minutes to install backboard ---- Issue resolved

Original review posted by user Aug 09, 2015

Purchase was quick and easy and pricing was fine. Driver/installers were arrogant and did it the easy way and complained about having to do the full installation which included attaching headboard to the adjustable base.

They left the parts with me (which I did not see until after they left) to attach the headboard which contained no instructions. I am 73 years old and cannot maneuver the adjustable base. Would not take the old adjustable bed frame due to "company policy" because it was metal.

Had to complain to the district manager who had to send another installer 2 days later. Proves that paying a little extra is worth good customer service.

This person wrote the review because of poor customer service of privia adjustable bed from Sleepys. Reviewer claimed that he or she wants Sleepys to offer any options to resolve the issue.

The most disappointing in user's experience was misinformed us and run-a-round. Author liked the most sales associate. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Sleepys for you to read. This information may help you with your purchase decision.

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csable@mattress.com
#1017648
Sleepys Verified Representative

Thank you for taking the time to share your recent experience with us. We strive to exceed our customer’s expectations daily and would love the opportunity to address your concerns.

Please email us at social@mattress.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you. We look forward to speaking with you.

Please reference case number 01401735. Thank you

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