Ok, I admit it. My wife and I bought the wrong mattress from Sleepy's. I usually prefer soft and my wife prefers medium firmness. We purchased a Simmons Beautyrest pillowtop from them brought it home and realized it was to stiff for the both of us. Now to the dealers credit they did explain the return policy to us in bold letters right behind the desk that we signed the paperwork on before purchasing. Being a smart consumer and always on guard for ripoffs naturally I was skeptical about them but we were sure at the time that this mattress was right for us. WRONG. Two days after delivery we called the customer care center and got a hold of the representative and her name was "precious" We explanied our dilema and wanted to switch out to a softer mattress which we thought would be easy considering how large and customer care oriented we were led to believe Sleepy's was. WRONG. To say that Precious was downright flip to us and she made it very plain that because we did not purchase their mattress cover and we had a King mattress that this could not be done at all and that we were asking just too much of the customer care dept. I explained to her that we did indeed purchase a competitors waterproof mattress pad and could prove it was purchased before delivery of our mattress would she even say that begrudgingly we could get a one time exchange for $400! This is punitive and unfair for any company to gouge their consumers like this.
As luck would have it they also stated that they would match any competitors price. And so I took them up on the offer and called Mattress .com talked to Tony and he gave me a price of $200 less than what we just paid for ours. Well wouldn't you know that Sleepy"s owns Mattress . com and all calls are recorded!
Well we spoke with the manager of the store where we bought our mattress and he promptly stated that that just could not be as the mattress we purchased was not exactly like the one I got the price match on. A number of phone calls back and forth did reveal that indeed it was the exact same mattress that we had just purchased and wouldn't you know that the recordings were lost! The salesman who originally sold us the mattress gave us the biggest runaround you ever saw but I preservered and finally got it out of their hide.
Ok, so now you are wondering what happened to our original mattress. Well My wife and I went out and purchased a 2 inch thick memory foam topper and the mattress is just ok now but not worth the $1200 we paid for it. I think that a 4x8 sheet of plywood some feathers and leftover foam from an egg crate would actually help us sleep better than this over priced piece of junk.
I think Sleepy's should offer a one time replacement for folks just like us for a nominal coast and of course a delivery charge. That would certainly be fair now wouldn't it?
Also as of the date of this writing wouldn't you know that Bob's Discount furniture is running an ad stating how much a ripoff is the $400 King bed comfort guarantee is! You go BOB! I really wish my wife and I had purchased from Bob's as they have no punitive fees like this.
My wife and I will never do business with Sleepy's again and will spread the word to others to stay away from this company.