Let me start off by saying MY BACK IS KILLING ME. My wife and I are at a new level of frustration with Sleepy's.
In December of 2011, we purchased a new king-sized Simmons Beautyrest Shakespeare mattress and box springs from Sleepy's on Rte 1 in Alexandria, VA for over $1,700. A few months after delivery, we noticed aches in our backs, but didn't immediately attribute it to the mattress, as we JUST purchased it and couldn't believe that it had already gone bad. Then we noticed the sagging…two divots that lined up exactly where we slept, respectively, on the bed. My wife and I are not heavy people.
We called the manufacturer, who informed us that we needed to work with the retailer, Sleepy's. After weeks of back and forth trying to schedule a "mattress inspector", one finally came and told us that the divots needed to be at least 1.75" deep for the mattress to be "condemned" (which shocks me that it's that deep for them to consider it being bad). Surprisingly, our mattress met the test and was "condemned" – which only means the store will give you credit to buy a new one…from them, and only in the amount the mattress is worth. So back to Sleepy's we went with our $1,100 in store credit on a "super sale" type weekend.
Guess what, our mattress was actually now more expensive…and the sales guy tried to tell us that we needed a more expensive mattress (twice as expensive). After some back and forth (during which he insulted my wife and I describing our life as being worry free except for this issue, so what were we complaining about), we determined that there was no way he was going to let us get out of there without spending a lot more money – even if we JUST WANTED TO EXCHANGE THE MATTRESS WITH AN IDENTICAL ONE, and even though the one they sold us was "condemned". My wife called Sleepy's customer service and they finally agreed to send us an identical exchange mattress – but we'd have to pay a $99 delivery fee (graciously reduced to $69, oh boy). Several days later, the delivery truck arrived with a queen pillow top mattress – NOT what we ordered, but they said that it wasn't their fault – we must have ordered the wrong one.
After we called customer service, they put it back on the truck and we waited several more weeks for the proper mattress. The correct type and size arrived with holes in the side, and stitching that looked like the needle used to sow the mattress together wasn't working properly – and the threads were coming out of the mattress. When my wife pointed out these issues to the delivery guys , their response was: not their problem, and totally normal, in fact. After arguing once again with Speepy's customer service (when they finally agreed that the holes and stitching issues would actually void the warranty), they agreed to replace the mattress…again.
That brings us to the mattress that's currently on our bed – which was delivered no more than 6 months ago. It has developed the same divots that the first mattress had developed. I'm done with Sleepy's. My patience can't handle another go around with their customer service department and definitely not one of their sleezy sales guys.
I recommend anyone reading this to buy a mattress from someplace else. Don't go through what we went through.
MY BACK IS KILLING ME.
Monetary Loss: $1700.