We Purchased a king sized mattress 12 months ago from Sleepy's, Mashpee, MA. This Mattress is sagging badly on both sides.
We have to obtain a kit from Sleepys; the "kit to measure the depth of the depression" is now $24.95 for the kit or $39.95 for a vendor rep to come measure the depression; this kit used to be free but now there's a charge for it or for a home visit from a vendor rep.
They sell a defective product and then expect the consumer to pay to prove that it's defective. I find their customer service very poor as this charge cannot be waived according to their email.
Review about: Sleepys Mattress.
Reason of review: Bad quality.