Not resolved

We Purchased a king sized mattress 12 months ago from Sleepy's, Mashpee, MA.This Mattress is sagging badly on both sides.

We have to obtain a kit from Sleepys; the "kit to measure the depth of the depression" is now $24.95 for the kit or $39.95 for a vendor rep to come measure the depression; this kit used to be free but now there's a charge for it or for a home visit from a vendor rep.

They sell a defective product and then expect the consumer to pay to prove that it's defective.I find their customer service very poor as this charge cannot be waived according to their email.

Review about: Sleepys Mattress.

Reason of review: Bad quality.


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