We bought a new mattress from Sleepy's in May and the "comfort exchange" policy they told us about said that we could sleep on it for up to 21 days and if we weren't satisfied, we could exchange it for a new mattress for no cost. Well, turns out, our Kingsdown mattress was too soft for our liking so we went back to the store to get a firmer one.
FIRST, they wouldn't let us exchange it for a cheaper mattress than the one we had already purchased (a whopping $2,260) and SECOND, the "free exchange" is a total lie: Sleepy's charges an "exchange fee" of $299, PLUS we were charged for another delivery fee of $90. All in, the "free exchange" ended up costing me an extra 400 bucks! Ridiculous. On top of it, they upsold us two contour pillows at $100 a pop that ended up being extremely uncomfortable to sleep on.
But forget about returning them...nope, the minute they are out of the original packaging, returns are not allowed. So another $200 down the toilet.
Mind you, if I had bought pillows at Macy's, Bloomingdale's, even TJ Maxx, I could return within a year, no questions asked. But go to the "Mattress Professionals" and know that the only thing they are professionals at is taking your money.