Not resolved
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
1 comment

ATTENTION !!!!!! Be Aware Of Sleepy's Return Policy Scam.

Sleepy's is a big cheater company.

Every time I called customer service each one of them gave me a different policy. I bought a Tempur-Pedic bed from Sleepy's in Ellicott City and I wanted to return it. I went to the store in Hanover because that's where I moved.

They said you can not do a return you have to exchange it. Then I called customer service they said the same exact thing no returns. I went back to the Ellicott City store TODD said the same thing. So I did an exchange with another mattress which was delivered defective.

The delivery guys said sleep on it the bumps will go away. Well it didn't. I called Customer service the 30 day exchange period was just over so I had to do an inspection and was qualified for an exchange. The customer service representative said go to the store and pick any bed you like I asked specifically if I could choose any bed and they said yes.

I go back to the Hanover store they said I have to pick a bed with equal or lesser value. So I call customer service once again they said well you had an option to exchange or RETURN the Tempur-Pedic but you chose to exchange. WHAT!!!! I had a chance to returnnnn when 2 of theirs stores (Hanover and Ellicott City) plus customer service said Sleppy policy has no returns on Tempur-Pedic.

I go back to the sales guy in ellicott city he still says we don't do returns and we work separately from customer service. I don't understand how the same company can have different policy. From my experience I noticed that they change their policy's each time so Sleepy's always wins not the customer. They lie and want your money and don't care about customer satisfaction.

I should've done more research about this company. SO they are bunch of liars stay away from them and save your money and time. I have a lot more but want to keep this short. I talked to the manager SHARON SMITH (if its real name they always lying) she just says sorry.

I told her about this bad review she didn't even care. I guess this is how Sleepy's grew as a company.

This person wrote the review because of poor customer service of sleepys tempur-pedic mattress from Sleepys. Reviewer claimed that he or she lost $3708 and wants Sleepys to issue a full refund.

The most disappointing in user's experience was lied about warranty, salesperson, theyjustwantyourmoney and bait-and-switch tactics. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Sleepys for you to read. This information may help you with your purchase decision.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment
Sleepys Verified Representative

We're sorry to hear about your recent experience. Please email us at with your order #, contact info and reference case #01521928. We want to send this to the Customer Care Management Team ASAP and help resolve this for you!

You May Also Like