We bought a mattress a year ago, it turned into a saggy one a month ago. Inspector came and 'approved' that we can exchange our mattress and got a store credit.
Went to the store again with back pain and bought a better mattress, paid a ton of money! and the guys came to pick up the mattress, guess what? oh there's a tiny stain, we have to call someone.. they went down and took off.
About stain: you can barely see it, because it's a dot. We've been talking to sleepy's like 10 times in a year, nobody ever mentions that you lose your warranty if there is a stain. Not even the inspector, the guy who helped us to purchase a new bed, no one! Btw we got rid of the stain in 2 minutes.
About the service:They have an amazing service, that the guys who come to pick up your mattress have the right to run away.
So imagine you are working at a well-known company, the clients are the people who give you money to get a better service right? but your boss says; okay if you see a stain on your client or anything like that you can basically leave the meeting without saying anything at all.
We'll call them and let them know how *** our system is but still advertise our company who has the best service. Perfect attitude!
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