I purchased a Sleep Options - Cool Gel Collections mattress three years ago. Months after it was delivered, I realized there was a lump in the upper right side of the mattress.
I called, they came out and replaced it. Now, after all kinds of visits to my doctors included a chiropractor complaining of back pains, I realized the same thing. LUMP in the same place. When I turn over, there's the lump.
Call their customer service today only to be told because I had a nose-bleed and tiny drop of blood was on the mattress, I needed to call the company that I purchased the $100 mattress cover from and have them come out and clean the mattress. Otherwise, the 10 year warranty is mull and void. So..in less than two years, I can't wake up with a nose bleed. I can't even remember where I purchased it the mattress cover.
So now I am stuck with an uncomfortable mattress that causes back and chest pain! I am very upset and I will never purchased anything from Sleepy's again.
LoDemby wrote the review because of bad quality at Sleepys. Reviewer claimed that he or she lost $1200 and wants Sleepys to offer any options to resolve the issue.
The most disappointing in user's experience was two mattresses with same issue - lump. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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