My boyfriend bought a bed from SLEEPYS about 4/5 years ago. When he went to do a comfort exchange 21 days later they refused him and gave him some story about "the computers lock us out..." Coming from someone who has worked in customer service since 16 y.o. I know there is ALWAYS something/someone can can be called or done.
After 5 years of literally waking up with twisted backs my boyfriend broke down to buy a new bed. We heard the Columbus Day ads and decided to go and LOOK ONLY. The sales person was quick to give us "great deals" and throwing discounts around. We ended up getting the top of the line KINGS DOWN and were very happy with our purchase. The sales person gave us his personal cell phone number, told us not to worry about a thing... If we didn't like it we could return it with no problems because "he can do things"...
The bed was delivered and we were super excited. Sleeping on it that night we noticed it was sinking in the middle ALREADY! We immediately went to SLEEPYS the next morning. We asked for the sales person and found another guy with the same name sitting at our guys desk (coincidence?). We did an exchange and the new bed was delivered, but this time the bed is HARD AS A ROCK. This is NOT the "cloud" bed we purchased. Now we are told that there are no returns no matter who can do what... We have been screwed by SLEEPYS 2 times now and will NEVER go there again or have anyone we know buy from them.
They are just as bad as car sales people. They give you the world when you are looking and interested, but the minute you sign papers and walk out, you are just another person...
We should have gone to BOBS or with SLEEP NUMBER instead. The beds are cheaper, better, and the customer service at both friendly and willing to work with customers. I have a BOBS bed that is over 10 years old, still in perfect condition, still under warranty, and cost 75% less than this SLEEPYS mattress.
As someone who is a manager and who has worked in many different retail stores and customer service roles since the age of 16... I am disappointed and appalled at the lack of customer service and basic caring to keep customers.
Monetary Loss: $4000.