Product: Sleepys Box Spring Clear all filters (23 of 23 reviews match)
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Sleepys - Box Spring Review from Carlstadt, New Jersey
In order to receive a better box spring set for King size, after receiving four defective box springs, I had to pay an additional $156.25 to upgrade to avoid yet another problem.I also found out that the standard box spring that came was discontinued. Amazing! The box...
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1.6
Sleepys Carlstadt, New Jersey
Product
Sleepys Box Spring
#929636
This place is horrible they took over Sleepys business and told me that they would back their product. I have had a mattress for right at a year that is horribly sagging on one side. They sent an inspector out who deemed the matress was not defective but the box...
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Product
Sleepys Box Spring
#907200
Reply to reviews

Resolved

will not exchange adjustable base queen for a regular bed frame, with a up grade to a king size bed and box springs. called about 15 times to sleepys also called temperpedic about returning the base , or exchanging to base, the flex hybrid mattress was not comfortable...
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emurphy
emurphy
Sleepys Verified Representative

We're sorry to hear this and would love a chance to chat and help resolve this issue. Please email us at social@mattress.com with your order #, contact info, and reference cas...

emurphy
emurphy
Sleepys Verified Representative

We're sorry to hear about your previous experience and would love a chance to chat and help make things right. Please email us at social@mattress.com with your order #, contac...

Product
Sleepys Box Spring
I didn't like
  • Warranty policy
  • Salesman lied to us
  • Misinformation
#792508
: We purchased a new Beautyrest Legend mattress from Sleepy's August 25, 2015. We were having back and hip pain with the mattress that we currently had and wanted a new mattress to help with that. The mattress was delivered and we slept on it approx a week and it just...
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Anonymous
Anonymous

do you want cheese with that whine.

emurphy
emurphy
Sleepys Verified Representative

Hi, we're sorry to hear about your mattress and for any runaround that you've experienced with us. We would love to help resolve the issues that you are experiencing with your...

Product
Sleepys Box Spring
I didn't like
  • Quality of product
  • Warranty policy
  • Terrible customer service
#765505
The mattress was $1273.76 and the box spring $226.23. It's like sleeping in a valley. Both my husband and I roll to the middle and it's like climbing a hill trying to get out of it. They won't replace the mattress, only the box spring. If we accept that and the problem...
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

Good afternoon, My name is Cathy and I am a representative of Sleepy's Customer Relations department.We are sorry to hear that you feel this way. Sleepy’s strives for 100% cus...

Product
Sleepys Box Spring
#599643
Went to a Sleepy's in Virginia Beach on Black Friday to try and save some money on a new mattress. The salesman went over all the bogus lines about caring about our quality of sleep and whatever. We already researched and new the mattress we wanted, easy day at the...
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Anonymous
Anonymous

Good Morning, We want to thank you for sharing your concerns with us regarding your recent shopping experience. We are truly sorry that the service you experienced was less th...

Product
Sleepys Box Spring
I didn't like
  • Salesman lied to us
  • Being misled
  • Extra cost for exchange
#570143
My $1400 mattress that i purchased a year ago is falling apart! They guaranteed me full warenty and the inspector cae out snap puctures and said to contact customer service. So call a few days later and they told me that they would only exchanged the box springs. Went...
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

We want to thank you for sharing your concerns with us regarding your recent experience. We are truly sorry that the service you experienced was less than seamless. We do app...

1.4
Product
Sleepys Box Spring
#565699
Ordered mattress and boxspring. Received a call that the order was in the Deer Park, IL store. Went to pick it up - guess what only the box spring was there. For our inconvenience they said they would deliver free of charge. Someone from Sleepys was supposed to...
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

We apologize if you have experienced any complications with your recent purchase. We are here to help! Please email us at csable@mattress.com and provide your Invoice Number ...

1.0
Sleepys Deer Park, Illinois
Product
Sleepys Box Spring
#542463
Bought a mattress and box spring in 2008 for our summer home from Sleepy's in Falmouth, MA. Noticed after one year a bump in the middle that has progressively gotten worse. Bare in mind that we use that mattress maybe 45 nights a year. Finally in 2014 my wife nagged me...
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polsen127
polsen127

I received an email from pissed off asking me to post that my problem with Sleepy's was resolved. Not true Sleepy's never attempted to resolve this issue nor did they reach ou...

csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

Sleepy's number one goal is customer satisfaction. Please reach out to us at csable@mattress.com and include your Invoice Number or Customer Code, your telephone number and th...

2.6
Product
Sleepys Box Spring
#539314
Bought 3 mattresses 20 months ago spending more than two thousand dollars. The one of the three a queen carolina mattress guild, plush natures sleep has a large hump in the middle and the sides where me and my wife sleep have wholes that don't even allow us to turn. I...
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

Thank you for taking the time to provide us your feedback. We take your concerns seriously and would like to help. Please email us at csable@mattress.com and provide your Inv...

1.0
Sleepys Northbridge, Massachusetts
Product
Sleepys Box Spring
#537332