Product: Sleepys Delivery Service Clear all filters (14 of 14 reviews match)
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A mattress order was placed at 611-615 west 81 St New York NY 10033 location Sold by PQ8027 sales person Eriscilla The order was modified three times because the unprofessionalism ,ineptitude and lack of knowledge of the the sales person resulting delivery delays...
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Product
Sleepys Delivery Service
#990536
Firstly, we removed my old boxspring because it had to be taken out of my apartment via the balcony as it could not fit in the stairwell to be taken down the stairs. Sleepy's would only remove it via tradition ways. I totally understood and took care of that removal...
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emurphy
emurphy
Sleepys Verified Representative

We're sorry to hear about your negative experience with our delivery service, but we would like the chance to turn your negative experience into a positive one. Please email s...

3.9
Product
Sleepys Delivery Service
#860937
Customer service does not exist. The delivery hour window just goes out the window. Woke up at 6 for a 7-11 delivery and its 4pm and no delivery. I wanted to return a box spring without it being delivered so I called Sleepy's customer service and they gave me a bad...
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

Hi, we’re sorry your delivery was late! We would love to chat with you further about your experience (and hopefully help problem-solve)! Please email us at social@mattress.com...

Product
Sleepys Delivery Service
#692649
Buyer's BEWARE!!!! Never again will I purchase merchandise from Sleepy's. This organization believes in passing the blame on each other. For instance the store associate say that he can't do anything because Sleepy's Mgmt has to approve a refund. The first frame that...
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

Good morning. Thank you for taking the time to share your recent experience with us. We regret any inconvenience you may have encountered. We can assure you that our customer...

1.0
Product
Sleepys Delivery Service
I didn't like
  • Customer service in person and on phone
  • Run-a-round
#683460
We had ordered Sleepy's king size gel based mattress on 20th of June. Firstly they rescheduled our delivery date to 7th July as the mattress was out of stock. Then the problems started with the certificate of insurance. We had sent them a sample COI and send details...
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Anonymous
Anonymous

Just in case anyone need to fill out a Certificate of Insurance form, I found a blank form in this link http://pdf.ac/aBnRG0. This site PDFfiller also has several related form...

csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

Good Afternoon - Thank you for taking the time to share your recent experience with us. We regret any inconvenience you may have encountered. We can assure you that our custom...

1.0
Product
Sleepys Delivery Service
I didn't like
  • Customer service
  • No ownership
#667658
I ordered a mattress and split box spring online and patiently waited to receive a call to schedule the delivery. When I never received that call, I decided to call Sleepy's myself. I was told 10 different stories within 10 minutes on the phone with customer service....
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csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

We regret any inconvenience you may have encountered. We can assure you that our customers are very important to us and take this feedback very seriously. Should you require a...

Product
Sleepys Delivery Service
#531709
Sleepy's 100 promise says it is fast and convenient. Trusting in that, I placed an order for sheets on July 15th and they charged my credit card July 16th. On July 17th, I received a message from customer service noting that my sheets wouldn't arrive until the end of...
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Anonymous
Anonymous

Good Afternoon, Thank you for your post and for sharing your concerns. We apologize again for your experience and dissatisfaction. As previously communicated we have located y...

Product
Sleepys Delivery Service
#516121
I bought a queen size metal futon for $161.00 (includes tax). It was originally over $214, but a nice salesman at the Apex store called someone and negotiated the lower price. He said I would be contacted within a few days to schedule delivery. I incorrectly assumed...
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cathy sable
cathy sable

Dear anonymous, We would like the opportunity to speak with you, please email us at csable@mattress.com and include your invoice # and contact information.

Product
Sleepys Delivery Service
#496353
Sleepy's delivery men failed to put the frame together correctly on our bed. The frame left a six-inch gauge in our brand-new hardwood floors. When we called Sleepy's to file a claim, we had to follow-up three times over the course of two weeks. Finally we were...
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Product
Sleepys Delivery Service
#461081
This is the first review I've ever written about a store, but I feel totally compelled to warn other consumers about the false advertising that will adversely affect your credit. I'm fortunate to have a relatively high monthly income, but my credit is very poor as...
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Anonymous
mjb

No credit needed does not mean there are no requirements at all. You must have an active checking account with no NSF in the last 30 days, an income of at least $1000 per mon...

Product
Sleepys Delivery Service
#447176