Not resolved
Advertised vs Delivered
Customer service
Product or Service Quality
1 comment

I ordered according to Sleepys' website a queen "plush" mattress. It was as hard as a brick.

The mattress was a firm mattress and this is NOT what I ordered. When I complained, a similar mattress was replaced with the old one returned. The mattress is NOT plush. A reasonable person would consider a pillow top plush.

The mattress I currently I have is not a firm but still very hard. When I complained again, the agent stated that my body would need to get used to it! What a joke! This is not what I contracted for when I bought the mattress.

When I spoke to a supervisor "Sharon" today, she asked me what I wanted and stated that a "plush" mattress the I-series would be delivered to me for $342.40. This sounds like bait & switch to me.

I was told by Sharon that they do not refund mattresses. What a scam!

This person wrote the review because of not as described of sleepys mattress from Sleepys. Reviewer claimed that he or she lost $342 and wants Sleepys to issue a full refund.

The most disappointing in user's experience was terrible customer service, misinformation and misinformed us. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Sleepys for you to read. This information may help you with your purchase decision.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment
Sleepys Verified Representative

Good afternoon, my name is Cathy and I am a representative of Sleepy's Customer Relations department. We certainly would like the opportunity to assist you with your concerns.

Please send your contact information and invoice number to

We will ensure that a specialist reach out to you to further address your concerns. We look forward to speaking with you soon.

You May Also Like