I ordered according to Sleepys' website a queen "plush" mattress. It was as hard as a brick.
The mattress was a firm mattress and this is NOT what I ordered. When I complained, a similar mattress was replaced with the old one returned. The mattress is NOT plush. A reasonable person would consider a pillow top plush.
The mattress I currently I have is not a firm but still very hard. When I complained again, the agent stated that my body would need to get used to it! What a joke! This is not what I contracted for when I bought the mattress.
When I spoke to a supervisor "Sharon" today, she asked me what I wanted and stated that a "plush" mattress the I-series would be delivered to me for $342.40. This sounds like bait & switch to me.
I was told by Sharon that they do not refund mattresses. What a scam!
This person wrote the review because of not as described of sleepys mattress from Sleepys. Reviewer claimed that he or she lost $342 and wants Sleepys to issue a full refund.
The most disappointing in user's experience was terrible customer service, misinformation and misinformed us. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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