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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
1 comment

We purchased a twin mattress/box spring set last night. Decided today that we want to return said items and was told that it would cost $150.00.

This is a disposable fee. Keep in mind that the mattress and box spring are still in original sealed packaging. It has been less than 24 hours. This is outrageous and I will never shop at Sleepy's or refer them to anyone.

Lesson learned.

$400 later. Ugh.

This person wrote the review because of pricing issue of sleepys mattress from Sleepys. Reviewer claimed that he or she wants Sleepys to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Sleepys Verified Representative

Good morning,

We are sorry to hear that you feel this way. Sleepy’s strives for 100% customer satisfaction and takes feedback like yours very seriously.

If you would like to discuss this further, please email us at and provide your Invoice Number or Customer Code. Be sure to include your contact information, including phone number and best time of day to be reached.

We look forward to your response and giving us the opportunity to address your concerns. Please reference case 01394321 in your response.

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