I am now going on my THIRD yes my THIRD mattress from Sleepys in a 2 year period. My first mattress was a Sealy which I thought was suppossed to be one of the best as the salesman stated. I had a budget of $1200 and wanted something comfortable for me and my fiance. So we settled on something just under our budget and at first we loved it and then I noticed my sleep was extremely uncomfortable. I could not understand what was happening and shortly after I felt as if I was sleeping in a ditch. It got so bad that we began to sleep vertically (can you imagine how ridiculous) and I finally just couldnt take it anymore and started sleeping on the couch crying every night because I couldnt sleep like a normal person.
I called customer service went through this whole process and had someone come to the house to inspect only to find out that this great wonderful mattress was sagging 1.75 inches on one side and 2 full inches on another side. Understand I knew nothing about mattresses and came to Sleepys hoping that I would be guided into purchasing something that would at least last me 5 years. That did not happen, in fact we were told our mattress was discontinued and to add insult to injury the person we spoke to actually said " I cant believe they sold you this mattress, this mattress is for a kid or a guest bedroom". Wonderful not only was out of a mattress but now I felt like a complete *** for being taken advantage of.
I was issued a credit for a little less than what we paid (was extremely annoyed at that) and we found ourselves BACK AT SLEEPYS last September. This time we said lets get the absolute best mattress we will finance if we have to I never want to relive that nightmare again. So after being educated about this state of the art mattress by Kingsdown, there new Sleep to live My side Mattress was our next purchase. It felt incredible in the store and my main objective was to have sleep not stress. We financed the ROLLYS ROYCE of mattresses (our salesman used that term) and $3500 dollars later (after applying my credit so it was actually over $4000) we purchased it in October of 2011.
Well come January, 3 months later I notice I am having trouble sleeping. Same previous issues but I did not want to believe it. Then I notice the hump in the middle of the bed. Now Im pissed. I call customer service and same procedure as before and guess what??? The mattress is defective...AGAIN We had a sagging of 1.50 on one side and slightly higher on the other. MY $4000 DOLLAR ROLLS ROYCE MATTRESS THE BEST IN THE WORLD WAS NOW SINKING AFTER 7 MONTHS!!!!
I am beyond annoyed. Now I am expected to pick another mattress that will probably sink AGAIN and pay for a delivery charge???? Are you kidding me Sleepys??? You sell me 2 defective mattresses in a 2-3 year time span and I have to pay to have them delivered and taken away? How is that even fair, how is that even normal? Basicly if every mattress I get sinks then I am spending around $300 every year or two just to have them taken out and brought back in....They are making money just off my delivery charges alone not to mention that the mattress they are trying to sell me now is a Simmons Beautyrest Legend which of course is $800 more than my credit. If I pick a cheaper mattress than what my credit is for I am beat for the leftover money....Thats fair??? I think its disgusting that Sleepys treats their customers this way. I swear to god I will never recommend them to anyone. They sell you mattresses that sinks and you end up paying for it and you cant do anything about it except exchange it for another one that sinks. You dont get a refund only a credit so eithier you sleep on the floor or you get a defective mattress....great strategy Sleepys. I will do my future mattress buying from Macys or anyone else not associated with Sleepys and make sure that when MY clients need furniture such as mattresses (because I am a real estate broker) I will never suggest this store. Thank you for a wonderful expierience.