Sleepys Boston, MassachusettsComplaints and Reviews

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2.1 Based on 143 reviews
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    • Terrible customer service 18
    • Misinformed us 15
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My $1400 mattress that i purchased a year ago is falling apart! They guaranteed me full warenty and the inspector cae out snap puctures and said to contact customer service. So call a few days later and they told me that they would only exchanged the box springs. Went to the sleepys store for my exchange and at the same time bought me a platform bed. Ted guaranteed me delievery on the 11/26/14 from 8-12 noon. Day came, no delivery! Called and he... Read more

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I ordered a mattress and split box spring online and patiently waited to receive a call to schedule the delivery. When I never received that call, I decided to call Sleepy's myself. I was told 10 different stories within 10 minutes on the phone with customer service. My payment wasn't confirmed, my billing information wasn't correct, the box spring wasn't in stock, they could ship it the 14th, the 9th, the 12th..... I finally said, look can i... Read more

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  • From mobile
  • Jul 09, 2014
  • #508469

Rescheduled my delivery 3 times

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We contacted CS on warranty issue for mattress bought 6 months ago, and 2 1/2 weeks later I am STILL waiting for return call from them to fix this! This is supposed to be a Serta, but Serta says they have no such product and question why there were no hang tags on Mattress! This is the SECOND defective mattress we have gotten from Sleepy's in under 2 years! Last time they gave us huge run around and never showed for scheduled appointments and... Read more

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sleepy's delivered a mattress to us on june 27, 2013. two days later i had strange bites on my hands. it did not occur to me until a few weeks ago that sleepy's brought bedbugs into my house the exterminator found bedbugs in the mattress. i faxed the report to sleepy's on august 15, 2013 they offered me $350.00. i want every penny that it costs to fix this, and the price may go higher if they don't get their act together. we have had to dry... Read more

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Written by Doof on November 19, 2012 From Boston, Massachusetts, US We needed to purchase a foundation for my mother's bed since moving to our new house. The stair well is designed in such a way that we cannot maneuver a queen box spring to the second floor. Went to Sleepy's looking for a split box. No such thing. The sales person, Graham, showed us a Forever Full Foundation. Assemble on premises after delivery. He said that our delivery date... Read more

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I just wanted to take a moment to add an additional comment to my posting of April 14, 2012. Since the time of this posting, Sleepy's has tried to contact through email and phone calls. We finally connected and their Customer Service Department was very polite and apologetic for the suffering I had experienced. They took all my information into account, including pictures I had taken of the mattress. Within four days I was issued a check for... Read more

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"¢ Looking for a mattress, go to SLEEPY'S – NOT "¢ The most Trusted Name in Mattresses – NOT "¢ The Mattress Professionals – NOT Just a warning, go elsewhere! We purchased a mattress from Sleepy's March 22, 2010. The salesmen will "wine and dine" you; they say they are professional; but do they know much about their product? Do they stand behind their product? I fear not. We purchased a Stern's and Foster, Premium Queen with box spring for a... Read more

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Sleepy's will deny it, but they operate stores under a variety of names. For example, Dial-a-Mattress and 1-800-mattress are the same as Sleepy's. Just different names. Better Bedding is another name. In fact, if you want a really good deal, leave a deposit in one store, and then call the other to get a better deal. Or go online for either store and sweeten the deal. BEWARE They are very sleazy. The sales people will push the expensive... Read more

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Sleepy's mattress,i bought a boxspring that was a clearance item,it broke i called customer service they told me there's nothing they can do.i'm stuck with it.i will never buy another product from them.now my son is sleeping on a mattress with no boxspring.i bought it from sleepys in plymouth,ma.the sales person never told me it was clearance & final sale.When i called the store the salesperson told me it could be exchanged,to call... Read more

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