Deer Park, Illinois
1.0
Details
Customer service
Delivery Service
1 comment

Ordered mattress and boxspring. Received a call that the order was in the Deer Park, IL store.

Went to pick it up - guess what only the box spring was there. For our inconvenience they said they would deliver free of charge. Someone from Sleepys was supposed to call 30 minutes prior to arrival. Driver called, said he was in the driveway.

Went to the house within 15 minutes. We had the wrong key but lived 3 blocks from delivery address. Ran home came back 5 minutes later. Driver didn't wait.

Guess he needed to get back to the warehouse so that he could 'CLOCK OUT' Customer service/district manager was unable to get the driver to turn back and tried to BLAME US since instructions were not on the receipt.

HEY SLEEPY'S GUESS WHAT?

ACCUMULATE ENOUGH COMPLAINTS, CUSTOMERS LEAVE AND YOU HAVE NO JOBS.

Review about: Sleepys Box Spring.

Reason of review: Problem with delivery.

Monetary Loss: $800.

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csable@mattress.com
Hicksville, New York, United States #880447
Sleepys Verified Representative

We apologize if you have experienced any complications with your recent purchase. We are here to help!

Please email us at csable@mattress.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you. We look forward to speaking with you.

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