Not resolved
2.3
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Customer service
Delivery Service
Warranty
1 comment

What began as a great experience with dealing with sales people in the store we bought our mattress soon turned into a back wrenching and terrible experience.

Back in Feb 2014 we purchased Beautyrest Mattress set and were very pleased with the sales man and were excited to get our new mattress. An initial issue upon delivery (Uneven edging) was quickly resolved with a replacement mattress the very next day.

Later in in April, after two months of sleeping on the mattress we noticed that it had a very noticeable depression in the center of the bed. We called Sleepy's and they scheduled a service person to come out to inspect the mattress on April 23rd. The service person came out and did a quick assessment finding that the mattress indeed had a close to an inch depression. They left saying that it shouldn't be like that after two months. After the inspection we did not receive a call on the results so we called. They stated that they could not replace the mattress due to it not being one inch or more. After another month we called again due to the depression getting worse. This time they said that they couldn't send a service person out because they already came out and each purchase only gets one inspection a year. After 3 calls and extensive conversations with customer service we were left with nothing that we could do or trade in our, now 4 month old, mattress for another and pay for the exchange.

Now 7 months later, due to poor sleep on such an uneven surface I tried to call again to explain and see what Sleepy's could do to help resolve the issue. (We don't think we can wait until a year is up for another service inspection) No options were available for our 7 month old mattress. This thing in strating to resemble more of a gully than a flat plateau as its supposed to. So much for satisfaction assurance 100% of the time.

The hard thing is that I have friends that purchased from Sleepys and have had a great product. Here's to hoping you can get a LUCKY mattress set from them because if you get a bad one, you're in for some very uncomfortable, back aching, restless nights.

It totally sucks...trust me.

Reason of review: Damaged or defective.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

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csable@mattress.com
#883248
Sleepys Verified Representative

We would like to investigate your claim further however we are unable to locate your order. Please email us at csable@mattress.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you.

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