My wife found a defect in our mattress in that there was a hole in the seam. Didn't think it was worth worrying about but she insisted.
Since we paid over $3,000 for a twin which included an additional warranty she thought she was entitled to a perfect mattress. Company said ok when can we replace the mattress? Delivery was today. The replacement mattress turned out to be a USED mattress.
There was even a stain on it.
Luckily the delivery guys were still in front of the house and I had them give us back our original new mattress. And you know, we could have bought a comparable mattress and motorized base for $1,299 at Costco.
This reviewer shared experience about damaged or defective and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Sleepys. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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