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ONE SIDE OF OUR BEAUTY REST MATTRESS HAS A HUGE BULGE , CLEARLY DEFECTIVE. SLEEPYS SAID I HAVE TO TAKE IT APART, PHOTOGRAPH BOTH SIDES OF THE MATTRESS WITH MARKERS , E MAIL THEM , ETC, ETC, ETC, .

I WANT THEM TO HANDLE THIS RESPONSIBLY. I SHOULDENT HAVE TO WORK HOURS TO GET THEM TO HONOR THEIR WARRANTY. OTHER RETAILERS SEND A REP & HANDLE IT. SLEEPYS IS AS EXPENSIVE OR MORE THAT THEM.

THIS IS NOT A JUDGEMENT CALL.

THE STORE MGR SAID SLEEPYS GIVES NO WARRANTY ITS ALL ON THE MFG. LEGALLY IT DOESNT WORK THAT WAN NO MATTER HOW MUCH HE WANTS IT TO BE

Reason of review: DEFECT & BAD CUST SERVICE.

Monetary Loss: $1079.

Preferred solution: Deliver product or service ordered.

Sleepys Cons: Customer service.

Location: Salem, New Hampshire

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Cathy S Oul

Sleepy's number one goal is customer satisfaction. Please reach out to us at social@mattress.com and include your Invoice Number or Customer Code, your telephone number and the best time of day to be reached.

We look forward to working with you and resolving your complaint. Thank you.

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