Granby, Massachusetts
Not resolved
1 comment

Sleepy's basically has a system that is designed to always benefit Sleepy's even if their mattress is defective.We bought a mattress from Sleepy's August 1st, 2013. The top layer of the mattress is puffed up to create one long bump across the bed.

I believe the mattress was not sewn correctly and the top layer is not properly attached. We called in the warranty back in November and the company said they would not honor the warranty because our box spring and mattress were not a "set". When we bought the mattress the man - Dan never said that the box spring and mattress needed to be a match to have their warranty honored. When my husband disputed the final decision, he asked the company to explain when they made that condition explicit through our conversation or through the paper work and the company could not provide any evidence that backed up that part of the warranty.

The mattress is defective. The company offered to replace it for $550.00. I don't see where we defaulted on the warranty. The implications of the warranty when we sat down to purchase the mattress were never explicitly expressed that the warranty is conditioned to having a matching box spring and mattress.

That information should have been revealed when we were making the purchase. We asked many questions about our purchased yet this important piece of information was not given. We have our reasons for not buying a box spring. We are trying to be more conservative in our household and since our box spring is still very sturdy we decided to not add more waste to our local dump and simply replace the mattress.

However any customer would have reconsidered this part of their purchase with knowledge that their warranty is voided if you forgo the purchase of a box spring (which is usually included in the purchase of a mattress). Again we choose to be environmentally conservative instead.

We are a hard working family who needed to save that money to buy a decent mattress that unfortunately was not made to Sleepy's standards.

Review about: Sleepys Box Spring.

Monetary Loss: $850.

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Fairfax, Virginia, United States #787390

Our mattress has similar issues and they are saying it's related to a faulty box spring. So I'm paying for them to deliver and "set up" the twin box spring, which was faulty to begin with.

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