Ordered $250 worth of sheets and you'd think it would be pretty straightforward.... well, you would be wrong! the owner was a web order and it looks like everything was going well I even got a FedEx tracking number as the ticket was created. After about two weeks of waiting with no delivery ( despite the fact that they promise delivery within seven business days) I made a phone call to the abysmal customer service line. I asked to speak with the manager but of course nobody was available. I asked for a return phone call gave them three phone numbers and two points of contact and of course never received a call back. I called back a few days later and had a long discussion with the customer service rep who proceeded to tell me that they have a lot of problems with their customer fulfillment side, lots of turnover, and lots of dissatisfied customers. I asked how this was my problem and wasn't offered any solution I could basically hear the shoulder shrugging in the background. Again I was promised that emails would be sent managers would be contacted and I'll hear back from somebody in a couple days. Of course this never took place. I never heard back from any managers no emails and no phone calls. I proceeded to call again a week later and got the same promises that they would reach out to managers and their dropship people and of course none of this happened. I had the lady read back some of the notes in the file and even asked what she would do? Of course all I got was that somebody would call me back again asked for a manager that of course is not available. After all this frustration I just want my money back as I have over $500 worth of sheets that I ordered through this horrible company. I'm glad my wife is a stay-at-home mom so that she has all the time in the world to make sure that whatever social media this truly crappy company is on as well as the Better Business Bureau are notified that they should not continue and that fraudulent companies like this take good hard-working people's money and don't care in any way shape or form. This company has no integrity, no management, no leadership and if I have anything to do about it no web presence in future dealings with the general public.
ONE PISSED OFF CUSTOMER.
This person wrote the review because of poor customer service at Sleepys. Reviewer claimed that he or she lost $500 and wants Sleepys to issue a full refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.